Wifi Troubleshooting Tips

If you are having issues with your wireless connection here are a few things you can try.

Please note that we do not guarantee wireless speeds, our speeds are only guaranteed to the DEMARC point(typically the active ethernet outlet).

Verify your connection

The first thing you should do is make sure that your connection to our network is up. Here are a few steps to follow in order to confirm that your connection is up or to assist in troubleshooting if it isn't.

Once you have verified that your connection is functioning, make sure that your router is capable of reaching your package's speeds and meets recommended requirements for our network. Not every router is capable of delivering Gigabit speeds - many older routers have maximum speeds over ethernet that are 1/10th of those needed for full Gigabit service - and a good router is fundamental when attempting to create a reliable wireless network.

Your router's location

The range of your wireless network depends largely upon the wireless standards your router utilizes, the location of the router, and the materials which comprise the walls and floors between you and your router. A typical 2.4 GHz network has an average maximum indoor range of 150 feet, though denser construction materials such as brick can decrease the strength of your signal by roughly 25% if there is a single brick wall between you and your router. The 2.4 GHz band is also prone to interference due to competing networks and devices - a large number of 2.4 GHz networks or 2.4 GHz cordless phones, for example, can reduce your wireless performance significantly. The 5 GHz band is less prone to interference, however it has a much lower maximum range than the 2.4 GHz band and does not travel through denser structural materials as well. If you notice that your wireless performance decreases dramatically at range, it may be necessary to relocate your router to a more central location - ideally somewhere that takes heavier construction materials or dense/metallic furniture out of the equation. Placing the router behind TVs, inside metal cabinets, or anything of that nature will reduce performance drastically.

If your wireless performance continues to struggle at range, it might be wise to consider replacing the router if it is older or obtaining a wireless access point to place in another part of your home, thus providing a secondary point for devices to connect to.

Please note that Atlas Networks does not guarantee wireless speeds, our speeds are only guaranteed to the DEMARC point (typically the active ethernet outlet to which your wireless router is connected). 

  • wifi, internet, Troubleshooting, slow speeds
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