Knowledgebase

CDR

CDR displays detailed records of all user's calls with the following details

• From:
  • The extension number from which the call was made
  • (E.g. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).
• To:
  • The extension number to which the call was made
  • (E.g. If the call was made from extension 1001 to extension 1004, '1004' is displayed here).
• Date/Time:
  • Date and Time when the call was made
  • (04 Oct 2019 10:44:10)
• Total Duration:
  • Call duration time in hh:mm:ss format
  • (E.g. 00:12:45)
• Rating Duration:
  • Time billed by the system
  • (E.g. 00:12:45)
• Rating cost:
  • Cost of the call
  • (E.g. 2.3)
• Status:
  • Displays the call status
  • (E.g. Answered)

Search/Filter

• Date Range:
  • Select a Search/Filter start date
  • (E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
• From:
  • User's extension number
• To:
  • This field points to the Destination(s) or Trunk for which you are searching
  • (E.g. Trunk)
• Status:

Search calls by selecting the desired call status

Example:

Click on the 'Please Select' button and select one of the available fields:

• All
• Answered
• Not Answered
• Busy
• Error

• Additional search options
  • Show rated calls only
    • Display only those calls with a cost in the report. If this option is not selected, then the report will feature ALL calls.

TIP: After making any changes to the search filter, be sure to click the search icon.

Actions

Listen

• Once the 'Listen' icon is displayed next to a call record, it means that the specific call was recorded.
• New interface now also have integrated recordings player, enabling users to listen PBXware call recordings directly from their browser and navigate through the recording with a simple click of a mouse. This prevents the issue users might experienced with earlier versions, as they had to find a media player that supports formats in which recordings were being downloaded.
• Download recordings option is still available, in case you would like to store it on your hard drive.
• Most of the modern browsers are supported (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).

TIP: By default, the sound format is available as a .gsm file. To change the recording format, go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats:

• gsm
• wav
• wav49
• ogg

Call

To establish a call between two PBXware extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

• Destination:
  • Destination extension that will be dialed
  • (E.g. Select a call record and click 'Call' button. Provide 'Destination' extension and click 'Call' icon next to a destination)
• TIP: After selecting desired destination be sure to click call icon

Print

Display the search results in a printable format.

E-mail

Click on the 'Email' button to send all of the reports listed on the page or select a box next to a report and click on the 'Email' button to send only the selected ones

• Enter E-mail address
• Provide an e-mail address where the report is to be sent and click the 'OK' button to proceed or 'Cancel' to abort the email action
• Confirm sending E-mail
• Finally, press the 'OK' button to confirm the email action or 'Cancel' to abort the email action

Delete Recording

Deletes the recorded calls.

• (E.g. Select a recorded call and click this button to delete it from the file system)
• NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

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