Network Status News & Information

Atlas Networks is experiencing a network outage affecting the Westlake and Inspire Fremont areas caused by local power disruptions due to storm activity. We are monitoring and awaiting recovery as SCL completes their work 

Services are currently UP but we observed a transient issue and are monitoring while investigating with the transport carrier for any unannounced maintenance activity. 

2023-09-25 @ 08:20 AM

We have identified a service outage currently effecting our customers at The Corydon. We received reports from Seattle City Light there is currently a power outage effecting the area which has caused our equipment to go offline as well. 

At this time the estimated restoration time is at 09:00 AM.

Atlas Networks is investigating a network outage in the area of Diamond Marina.  We hope to have service restored shortly and will post updates to this location as soon as they become available.

We have been notified that electrical work is being conducted at Diamond Marina, affecting equipment located there.  Services are expected to recover between 4:30 and 6:00 PM.  We will continue to monitor for recovery.

Atlas Networks technicians are investigating an outage affecting several locations in Pioneer Square.  This page will be updated with additional information as soon as possible.

2023-08-30 @ 03:48 PM

Our Network Operations Center has identified some network instability affecting our customers at the Quilt Building. We are monitoring the situation and are monitoring the root cause.

Thank you for your patience!

Technicians are investigating a network outage at the Stewart House building in Pike Place Market.  We apologize for any inconvenience and will update this page with more information as soon as possible.

Technicians repaired a failed device power supply and all services have been restored.

08/21/2023 @ 09:21 AM

At this time we have restored services to those affected on the fourth and fifth floor.

08/20/2023 @ 11:00 PM

We were able to reach the maintenance team and so some basic troubleshooting. Unfortunately, we were not able to restore services at this time. We will have someone onsite at 8:00 AM 8/21 to replace the faulty equipment to restore service. 

08/20/2023 @ 9:10 PM

We have added the 5th floor to the outage. The equipment that services both floors is located on the 4th floor.

08/20/2023 @ 8:45 PM 

We are currently experiencing an outage on the 4th floor of the Station House apartments in Redmond. We are only able to gain access to the building through the leasing office or the emergency maintenance. We have reached out but have not heard back. Once we are able to gain access to the building, we will work to restore services to the 4th floor.

08/19/2023 @ 12:04 pM

2023-08-19 17:32:08 GMT - The OSPE advises the splice crews are estimated to complete splicing on the 216-count cable in four hours. The 96-count cable is estimated to be installed in two hours and completely spliced approximately six hours after that. The 84-count cable will be pulled through the conduit after the 96-count is finished pulling and is estimated to take another two hours to pull it into place and once placed approximately five hours to splice the 84-count cable. The OSPE advises all services are estimated to be restored by 02:00 GMT.

08/19/2023 @ 10:58 AM

2023-08-19 17:32:08 GMT - The OSPE advises the splice crews are estimated to complete splicing on the 216-count cable in four hours. The 96-count cable is estimated to be installed in two hours and completely spliced approximately six hours after that. The 84-count cable will be pulled through the conduit after the 96-count is finished pulling and is estimated to take another two hours to pull it into place and once placed approximately five hours to splice the 84-count cable. The OSPE advises all services are estimated to be restored by 02:00 GMT.

08/19/2023 @ 6:28 AM

The latest updates from our vendor are below

2023-08-19 12:32:55 GMT - The OSPE reports the crews are working on a permanent repair with a short re-route at the damage location which will not require re-splicing in the future and the crews have pulled the new 216-count cable past the damaged section.

2023-08-19 11:40:56 GMT - Repair crews continue making accommodations to relieve tension on the cable to help ease the process of pulling the replacement cable into place.

2023-08-19 10:42:08 GMT - Crews continue digging an assist location hole to ease the process of pulling the replacement fiber into place.

2023-08-19 09:45:01 GMT - The replacement fiber pull has been delayed because the 216-count fiber is pulling extremely hard & slow between the west repair handhole and the damage area. Crew are digging up an assist location halfway into the 2500 ft span to speed up the placing time.

2023-08-19 09:30:33 GMT - Crew continue pulling in replacement cable and preparing the 216-count fiber for splicing.

2023-08-19 08:16:48 GMT - Repair crews continue to pull in replacement cable and prepare fiber for splicing.

08/19/2023 @ 12:11 AM

Repair crews have started pulling in the replacement cables from the west end handhole, through the damage area, to the east end handhole. Splicers have started preparing the 216-count fiber ends for splicing. Field Operations estimates the splicing on the 216-count fiber will be completed by 10:00 GMT. 

08/18/2023 @ 10:11 PM

Our vendor’s field team is continuing to work on repairing the cut fiber.

We still do not have an estimated restoration time as the work required some excavation and additional resources. We are continuing to monitor the situation and will update as we gain new information.

08/18/2023 @ 04:38 PM

We have been notified that the national carrier's fiber was cut by crews performing guardrail construction. This has had the effect of disrupting delivery of TV content to our network.  At this time, the carrier has identified they will need to replace approximately 1 mile of fiber.

The carrier's fiber construction crews have been deployed to make repairs.  As we've not received an estimated completion time, we cannot yet provide restoral time but are continuing to monitor the situation and will provide an estimate as soon as possible.

08/18/2023 @ 01:26 PM

Our vendor has been able to identify the scope of repair and are actively working on getting the materials needed to repair cut fiber. We are still waiting on a estimated restoration time. We will continue to update as we receive more information.

08/18/2023 @ 11:16 AM

The vendor and their technicians are assessing the scope of work for this repair and will provide a timeline for restoration. We will continue to update you as we receive more information.

08/18/2023 @ 09:22 AM

There is an interstate fiber cut affecting connectivity to our TV Content vendor.  We are monitoring the progress on restoration of service, and the national fiber carrier's service teams are in dispatch to investigate.  

At this time, we do not yet have a current restoration time estimate, but will receive hourly updates from the carrier, and will provide additional information as soon as we've received it.

08/18/2023 @ 08:53 AM

We have identified an outage regarding television services. Our network team is currently working with our vendor to identify the issue and resolve as quickly as possible, we will continue to update as we progress through this service outage.

Technicians working at the building upstream of the Corydon apartments have identified damage to a cable that could cause an unplanned outage.  Based on the nature of the damage, we believe the cable is at imminent risk of failure, and are commencing emergency maintenance to repair this cable.  We anticipate a brief disruption to connectivity at the Corydon apartment complex as a result.

We apologize for the unscheduled interruption, and believe this is the best course of action available to ensure the minimum level of disruption.

2023-09-08 @ 08:35 AM

We have identified an outage currently affecting Boatworld Marina, Julies Landing and some customers around 2100-2200 Westlake Ave N. The cause of this is due to a piece of faulty equipment, our field technicians are on their way to replace and resolve this issue.

We will continue to monitor and update as we work to resolve this outage.

Update 2:20 - The replacement of the equipment with a higher frequency unit, which will be less affected by the nearby crane partially obstructing the link, has been completed.  At this time, services should be back to normal.  Please contact us if you are experiencing any ongoing issues, and thank you for your patience!

Update 11:20 - Atlas Networks technicians are continuing to work on the issue.  We've identified a line of sight obstruction that is impacting services to the location, and have been working to resolve the issue.  At this time we have partial connectivity to the location, and are working on an emergency equipment replacement that will better tolerate the obstruction in order to restore full service.

Update 11:00 - Atlas Networks technicians are continuing to work on the issue, but do not have an estimate for restoration of service at this time.

Update 10:00 - Atlas Networks technicians are continuing to work on the issue, but do not have an estimate for restoration of service at this time.

Update 9:00 - Atlas Networks technicians are continuing to work on the issue, but do not have an estimate for restoration of service at this time.

Atlas Networks is investigating an issue affecting the Noble apartments.  Technicians are enroute to investigate, and we expect to have an update by 9:00AM.

07/05/2023 @ 08:26 PM

We currently have an outage in the Fremont and West Lake Union area. We have found the cause to be a localized power outage and Seattle City Light is en route to restore power. The estimated time for power restoration is 7/6/23 at 5:00 AM and we will provide updates as they come in.

Atlas Networks is investigating an issue affecting IPTV services.  We are working with the national carrier that provides the transport services for this content to investigate the root cause, and hope to have services restored soon.

06/23/2023 @ 12:27 PM

We are still actively working with our vendor to get services restored. They have deployed one of their field technicians and are onsite doing further investigation and replacement of their equipment.

We will continue to update you on the status of the outage until we reach a resolution.

06/23/2023 @ 11:09 AM

Our vendor has dispatched a technician who is currently onsite replacing equipment. We will continue to send you updates as we work to restore services.

Thank you for your continued patience.

06/23/2023 @ 09:10 AM

We are working closely with our vendor to get this outage resolved. Our vendors transport circuit to Suncadia is still currently offline and we are working with their Network Team to ensure we have as much support as possible. 

Thank you for your patience as we continue to work through this outage.

06/23/2023 @ 04:43 AM

The vendor is trying to get someone onsite to resolve the issue. We will update with an ETA or any additional information as it becomes available. 

06/23/2023 @ 02:45 AM

We have escalated the issue with our transport vendor and are working diligently towards a resolution as soon as possible. 

06/23/2023 @ 01:23 AM

We are experiencing an outage in the Suncadia area. We have identified that our transport circuit that carries our internet traffic is currently offline. We are working with our transport vendor to get the services back online ASAP. 

A power issue is affecting Diamond and Commercial marinas in the Westlake area.  Technicians are enroute to investigate, and we hope to have service restored shortly.

Atlas is focused on keeping you connected to your employer and businesses connected to its employees! We've outlined our response plan priorities as ordered below:

1) Protecting the health and safety of our employees.
2) Ensuring our network exceeds the demands and expectations of our customers who rely on it more than ever now.
3) Ensuring our team is highly responsive to our customer's needs.

To that end, Atlas is taking the following steps:

• We have closed our headquarters in downtown Seattle and are running with a skeleton crew designed primarily to support our field installation technicians.
• We have asked our non-field team employees to work remote and are requiring anyone with symptoms of illness to self-quarantine at home.
• Our field team in both Seattle and Suncadia continues to work to provide support for customers and maintain our physical network. However, we are reducing the number of jobs our field team handles daily to ensure they stay rested and healthy.
• We are continuously monitoring customer bandwidth usage and analyzing network statistics to ensure our network performance and capacity meets expectations - this is standard practice for us.
• We have extended our customer care hours later in to the evening by staggering our teams availability. As always, we will be available 24/7 to respond to outages or emergencies.

Please check back here for updates or follow us on Twitter: https://twitter.com/atlasnetworks.

Email Announcement Sent to Business Customers:

Dear Customer,

If your inbox is anything like mine, you are being flooded with communications from companies regarding their response to the coronavirus. To keep this email short and to the point, please see the below URL for status updates from Atlas moving forward. We will update this webpage as new information arises and also post on our Twitter account. Unless a material change occurs, our updates will only come via those two sources.

The challenge that this outbreak represents to you, your business, your family, and the community is likely not similar to anything you have seen before. We find ourselves having to process through uncertainty, unexpected changes to our routines, and a heightened risk to our health. What is most important now is your health and safety coupled with all of us doing our part to minimize exposure. As a telecom company, Atlas is at the forefront of the response to COVID-19 by ensuring our network continues to support the demands of remote workers and businesses. While most of our team has been asked to work remote, our field crew is diligently tending to our physical network and upgrading circuits as needed for customers.

Please feel free to bookmark the below page or follow us on Twitter for our detailed response and ongoing updates:

Atlas Coronavirus Information Page: https://gigabit.io/covid-19
Atlas Twitter: https://twitter.com/atlasnetworks

On a personal note, I've spoken directly to several fellow business owners and restaurateurs in downtown Seattle that Atlas services. While all businesses are being impacted, I encourage you to seek out your favorite restaurants, coffee shops and pubs that may be offering take-out services. These businesses are likely to be some of the most impacted in these challenging times.

I wish you and yours the very best in health and well-being!
Sincerely,

Ryan Maloney
CEO
Atlas Networks
www.gigabit.io

06/15/2023 @ 03:36 PM

Hello,

I have opened this ticket as you are being effected by a partial outage in your area. Our network engineers quickly identified the issue and we are dispatching currently to resolve it as quickly as possible.

Our apologies for the inconvenience - we hope to have you back online in short order.

06/13/2023 @ 10:12 PM

We have been notified about an ongoing disruption that is impacting the services of several of our buildings. These buildings include 101 Broadway, Connections on Broadway, Park, Ander South, and The Sanctuary.

The source of this disruption is a power outage at the Capitol Hill station. According to the information provided by Seattle City Light, the estimated time for restoration is projected to be at 03:44 AM.

06/09/2023 @ 10:52 AM

We have identified an outage affecting a handful of buildings in the Seattle area. As of right now Inspire Fremont, Diamond Marina, 2555 Westlake, and Commercial Marine being effected by this outage. Our Field Techs and Network team are working quickly to identify the cause of the issue.

06/02/2023 @ 04:08 PM

We would like to inform you that we have received reports regarding a service outage in the Pioneer Square area. Rest assured, we have taken swift action by dispatching our team of Field Technicians to the affected location in order to investigate and identify the root cause of this disruption.

Our top priority is to rectify the situation as quickly as possible, and we are actively working towards resolving the issue.

We understand the inconvenience this may have caused and appreciate your patience and understanding during this period.

Our team is committed to providing you with uninterrupted and reliable service, and we will continue to update you on the progress of our efforts to address the situation.

05/27/2023 @ 05:22 PM

05/27/2023 @ 04:53 PM

Our Network Operations Center has identified an ongoing outage that is primarily impacting the Pioneer Square area. Rest assured, we have promptly dispatched our field technicians in order to swiftly identify the root cause and implement necessary measures to restore normal service. We understand the significance of this issue and are fully committed to resolving it with utmost urgency. We will keep you informed and provide regular updates on our progress towards a successful resolution.

05/25/2023 @ 08:55 AM

Currently, our vendor is physically present at the site to assess the root cause of the service disruption. We are actively collaborating with them to restore services promptly.

05/25/2023 @ 06:12 AM

We would like to inform you that an outage has been identified. We have identified that our transport circuit from the vendor is currently offline. As a result, we have swiftly switched all Suncadia services to our backup circuit to minimize disruption.

While the backup circuit ensures continued connectivity for essential functions such as email and basic web browsing, it will not be able to support video calls or streaming during this time. We are actively monitoring the situation and will provide timely updates as we work towards resolving this outage.

We apologize for any inconvenience caused by this disruption, and we assure you that our team is diligently addressing the issue to restore normal operations as quickly as possible.

Thank you for your patience and understanding..

April 28th, 2023 @ 09:25 AM

We would like to inform you that we experienced an outage in the TV service due to some third party vendor maintenance on their network. As a result, some customers traffic was temporarily routed to our back-up circuit but may have experienced a temporary outage or subpar quality of service.

We would like to assure you that we are taking prompt action with our vendor to avoid a similar incident in the future. At this time we are happy to report that all systems are up and running as expected.

However, if you are still experiencing any issues, we kindly request you to contact us by calling our dedicated support line at (206) 395-7222 or by sending us an email at support@atlasnet.com. Our team will be more than happy to assist you and resolve any concerns you may have.

We appreciate your patience and understanding as we worked to resolve the issue quickly and efficiently. Thank you for your continued business with us.

April 28th, 2023 @ 07:53 AM

We hope this message finds you well. We are reaching out to inform you that we have recently become aware of some technical issues affecting AtlasTV. As a result, our Network Engineers are actively collaborating with our vendors to identify the root cause and work towards a prompt resolution.

Please rest assured that we are closely monitoring the situation and will keep you updated as we make progress towards resolving the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to rectify the situation.

Thank you for your cooperation.

03/23/2023 @ 12:14 PM

We would like to inform you that we are currently collaborating with our vendor to address the root cause of the service degradation. Our vendor is currently investigating to determine the issue. We will provide you with regular updates as we receive more information.

03/23/2023 @ 11:01 AM

We have recently received reports regarding network degradation in Suncadia. After conducting a thorough investigation, we have identified a service impacting issue with the long-haul fiber connection. We are currently taking steps to address this issue by contacting our vendor to rectify the situation.

Please note that we are continuously monitoring the situation and will provide updates accordingly. We appreciate your patience and understanding while we work to resolve this matter.

03/23/2023 @ 8:10PM

Our vendor's technicians arrived onsite at the location where they'd localized the issue, and began repairs without notice to Atlas. The vendor identified a faulty interconnect cable in Seattle connecting between their long-haul cable and their handoff to Atlas, and replaced the cable. This replacement process was disruptive and led to a brief service outage, and also resolved the performance issues we were experiencing on the circuit.

Atlas Senior Leadership has a scheduled call on 3/24 with the vendors Senior Leadership to discuss the chronic recent issues on this circuit and determine a path to permanent resolution. Additionally, Atlas is continuing our efforts to source additional backup connectivity to make similar events invisible in the future.

If your services are still affected, please do let us know at support@atlasnet.com - thank you for your patience!

Atlas Networks has confirmed that a network outage is currently active at the St. Theodore on Roosevelt apartment building, the only one affected by this.  We will not be able to dispatch on this for access/alarm system reasons until tomorrow morning.  We will arrange for a visit as soon after 8:00 AM tomorrow morning as possible.

We apologize for the current loss of service and the inconvenience this is causing for our customers at the St. Theodore.

UPDATE 2023/03/13 23:44 PM

Per our chief engineer a systemic underlying issue causing this evening's outage was discovered and resolved, clearing the outage and restoring all services at the St. Theodore.  We are closing the notification now.

Please let us know if your service is still down and we will investigate it in an individual ticket.  Thank you for your patience as we investigated and resolve tonight's outage.

03/06/2023 09:20 PM

We are pleased to inform you that the connectivity issue in Suncadia has been resolved, and you should now be able to access our services without any interruptions.

 In the unlikely event that you encounter any further connectivity issues, we recommend that you power cycle your equipment to ensure optimal performance. Should the issue persist, please do not hesitate to reach out to us by opening a new ticket, and we will be more than happy to assist you in a timely and efficient manner.

 Thank you for your patience and understanding throughout this process.

03/06/2023 07:23 PM

We understand the inconvenience this has caused, and we want to assure you that our network team is actively working with our vendor to resolve the issue as quickly as possible.

We will continue to monitor the situation closely and provide updates as soon as they become available. In the meantime, we kindly ask that you refrain from opening multiple tickets to allow our team to focus on resolving the issue.

03/06/2023 05:40 PM

We would like to inform you that our vendor is currently working diligently to address the issue on their end. Our Chief Engineer is also actively involved in resolving the matter as swiftly and efficiently as possible. We will keep you informed of any progress and provide an update as we approach a resolution.

03/06/2023 04:48 PM

We have identified a power fault with one of our vendors in the local area. Our vendor is actively working to resolve this issue as expeditiously as possible.

03/06/2023 04:35 PM

The long-haul fiber connecting Suncadia to Seattle is currently experiencing a service disruption. Our team promptly notified the responsible vendor who is currently investigating the root cause of the issue to provide a resolution as soon as possible. We apologize for any inconvenience this may cause and assure you that we are doing everything in our power to resolve this disruption promptly.

03/06/2023 04:24 PM

We have been made aware of a widespread outage that is currently affecting all of Suncadia. Our team is working in close collaboration with our partners to identify the root cause of this issue and implement a swift resolution.

Please be assured that we are making every effort to restore service as quickly as possible, and we apologize for any inconvenience caused. We will provide further updates as we have them and appreciate your patience and understanding during this time.

Update: 2/20/2023 10:43 AM

Hello,

Through our investigation we identified that a critical network device malfunctioned, leading to intermittent rerouting of large amounts of traffic over lower capacity backup paths. Despite the malfunction, the affected link did not completely go offline, thereby making the issue difficult to detect by our network monitoring systems.

We understand the severity of the impact caused to your services and take any service impacting issues very seriously. Our team of Network Engineers will convene to review the incident and determine necessary corrective measures to enhance our monitoring visibility and network resiliency, thus preventing such issues in the future. We are confident that all outstanding issues have been resolved. However, if you continue to experience service disruptions, kindly reach out to our support team through emergency@atlasnet.com.

Thank you for your patience and understanding in this matter.

Update: 2/20/2023 9:45AM

Good Morning,

We are currently investigating an outage that is impacting our Downtown and Belltown customers. Our skilled Network team is diligently working to identify the root cause of the issue, and we will provide updates as soon as more information becomes available.

We kindly request that you refrain from opening multiple tickets for your account during this time as this may impede our ability to resolve the matter promptly and effectively.

Thank you for your understanding and patience while we work to address this situation. If you have any questions or concerns, please do not hesitate to respond utilizing your original ticket number.

Atlas Networks is investigating a network disruption at the Dwell Apartments.  Technicians are enroute to investigate.  Updates will be posted to our network status page, https://atlasnet.com/status as they become available.

Update: Technicians have found a local power fault and have repaired the issue.  Services should now be restored at this time.  Please contact us at support@atlasnet.com if you have any questions, or if your service remains offline.

This morning, there was a power-related network outage in Suncadia. Power and services were restored at 8:30AM today.

We are aware of a building-wide outage at The Corydon and will have our dispatch team investigate the issue onsite first thing in the morning of 1/18/23.

1/11/23 10:15AM

Service has been restored to all buildings except the Skagit and St Charles buildings in Pioneer square. Techs are going to those locations to investigate further.

-----------------------------------------------------------------

1/11/23 9:30AM

Techs have identified failed equipment and are working to replace the equipment currently. 

-----------------------------------------------------------------

We have an outage in the International District/Downtown Area near 1st Ave which began at roughly 8:30 AM on 1/11/23. Technicians are currently en route to investigate.

We have completed a majority of the repairs to get service back online. Service is currently limited to 100Mbps and is stable. We will need to return later today to complete the repairs and get service back to full capacity. This will cause another small outage while we replace the necessary parts but we anticipate that the outage will be less than 15 minutes. We will send out a notification shortly before we begin that work.

We have lost alignment on some equipment in the University District causing an outage at several buildings. We have dispatched a tech to investigate the issue. 

Services at multiple sites are affected due to a combination of factors, including local severe weather/wind as well as power disruptions.  Engineering and Field teams are working to restore services to normal. Please do let us know if your service is impacted.

A major PSE power outage that started at 4:52 AM is currently active and affecting Atlas Networks services in the Cle Elum/Roslyn area.  PSE is investigating this now and their stimated time of resolution for the power outage is currently estimated to be 7 AM.

UPDATE 12/18/2022 - Current status of PSE outage is that a repair crew is onsite.  No current change in estimated time of restoral at this point.

UPDATE 12/18/2022 07:05 AM - PSE repair crew is continuing to work on the current power outage.  Estimated time of resolution has been updated to 8:00 AM.    We apolgogize for the loss of services while this remains an active outage but expect Atlas Networks services to be restored upon resolution of the power outage.

UPDATE 12/18/2022 07:39 AM - In reevaluating the PSE notification page we are correcting out characterization of the report that the outage is still under investigation.  I apologize for the earlier characterization of the power outage status.  Their outage page still indicates estimated time of restoral to be 08:00 AM.

UPDATE 12/18/2022 08:10 AM - As of 8 AM PSE has closed their outage as all power is now restored.  We are keeping the outage notification open while we check for and investigate any remaining impacts on Atlas Networks services.

UPDATE 12/18/2022 10:20 AM - 

Good Morning, 

 As you are aware there was a power outage in Suncadia which caused one of our network nodes to go offline - as power was restored the node itself did not kick on by itself. We have dispatched a field tech and they have confirmed we restored service by powering on the node manually.

 Again, I apologize to many of you for this outage. We at Atlas Networks believe in a customer centric experience and are working diligently to ensure you are taken care of and connected. At this time. I will be closing this ticket as our network and field teams can confirm services are restored, if you continue to have issues in your home, please open an individual ticket.

 Best Regards,
Oscar Magana | Customer Service Supervisor
Atlas Networks - Internet Redefined
www.gigabit.io | www.suncadianet.com
Phone: 206.395.7222 ext. 124

Atlas Networks is investigating an outage at Belmont Court Apartments after a handoff switch on the 6th floor went offline, in turn affecting other floors in the building. We apologize for the loss of service while this outage is ongoing.

UPDATE 2022/12/15 5:05 AM

We have learned that the Belmont Court building's power was taken down overnight for a planned maintenance.  Power is restored now, but the Atlas Networks network equipment has not recovered as of yet.  We are preparing to dispatch a field technician to troubleshoot this matter on site.


UPDATE 2022/12/15 7:54 AM

We have determined that Union Park Apartments is affected by this outage and we are adding it to the list of affected buildings.

A field technician is in route now to the source location, with replacement equipment to restore services there and at both other affected buildings.

UPDATE 2022/12/15 12:02 PM

Our team has successfully resolved the issue as of 9 AM this morning and as of then our network should be back online. We would like to thank you for your patience. If your service hasn't been restored, please start by power cycling your router for 30 seconds to see if that restores your service. Otherwise, if you need further assistance feel free to open up another ticket.  This notification will be closed shortly.

We are aware of a network outage affecting the entire Atlas Networks-served area that started a few minutes ago this afternoon.  We are investigating this as a possible fiber outage and are engaging our partner carrier now about the matter.

UPDATE 12/14/2022 4:30 PM:

We have opened a ticket with our partner carrier for the fiber link in the Suncadia area.

UPDATE 12/14/2022 6:30 PM:

We are continuing to work with our partner carrier for the fiber link while they continue to investigate the trouble.

Please be advised that given the known outage it will help us complete repairs and keep subscribers updated more efficiently if only one ticket per account is opened for the trouble.    We will continue to provide updates for the duration of this outage.

UPDATE 12/14/2022 10:12 PM:

We are continuing to work through the outage, we currently have our network teams and our chief engineer working hand in hand with our carrier partner to resolve this as quickly as possible.

We want to thank you for your understanding as we continue to investigate. As we work through the night to restore service, we will continue to send out updates until we have this resolved.

UPDATE 12/15/2022 1:58 AM:

After working with our vendors, we were able to identify an optical transceiver that had failed spontaneously, and replace it with onsite spares.  Engineers continued to see errors on the path, and performed further troubleshooting and additional changes to the optical path such as new patch cables which drastically reduced (but did not eliminate) the errors.  At this time, we believe we have solved for the event's impact, however we do need to resolve the errors as a matter of hygiene.  We are in contact with the buildings' fiber facilities team to have them pick up and run the investigation.

We apologize for the inconvenience caused by this outage, and appreciate your patience while we worked to resolve the issue.

UPDATE 2022/12/15 11:26 AM

The network edge building's fiber facility tech attempted to inspect the fiber crossconnect on the Seattle end of our fiber link nondisruptively, but there appears to be physical damage to the connector which led to the visual inspection causing a renewal of the outage (this may have likely been the cause of the original issue as well), and we have reopened this notification in response.  The tech is now replacing the jumper and adapter to restore the link.

UPDATE 2022/12/15 11:42 AM:

The jumper and adapter replacement at the Seattle end of the fiber link is complete, and this has restored service to the Suncadia area.  The vendor's tech found the fiber was really dirty on the core of the fiber when he scoped it. He did a thorough cleaning of same and replaced some bulkhead connectors to restore all services.  We apologize for both yesterday's and today's outages and the inconvenience they caused for you.  We are reclosing this outage notification momentarily.

Hello,

We had an outage affecting one of our DNS servers this morning, affecting some subscribers; this was resolved at about 11:29 this morning.  At this point, if you were affected, please recheck to make sure service works for you again.

We are keeping this notification open through the day so anyone who was affected can be aware of it.

UPDATE 12/14/2022 2:31 PM

All customers who had reported this have been contacted and have confirmed restoral, so we are closing this notification as of now.  We apologize for the loss of service associated with this event.

There is currently an active outage affecting addresses in the 3600 block of Suncadia Trail, beginning at 11:42 AM 11/15/22.  This outage is the result of damage to the conduit system and Atlas's fiber optic cables by underground construction activity in the area.

Atlas Technicians are dispatching to assess repair requirements, and we will update this outage page with further information as it becomes available.  Depending on the extent of the damage and whether the conduit requires replacement, service to the affected homes may be down for an extended period.

We apologize for this loss of service.  Atlas Management is closely involved and working to expedite repairs.

Update 11/15 1:41PM - Technicians have confirmed that underground construction has caused damage to the conduit system that fiber optic cables servicing these homes.  Depending on the location of the damage, either Suncadia Utilities or the subdivision maintains these conduits; both have been engaged to begin investigating repairs.  Atlas technicians, in the meantime, are working to stage needed repair materials.  At this time we do not anticipate service recovery 11/15 owing to the need for the conduit to be repaired.

Update 11/16 2:00PM - The damaged section of conduit has been repaired, and we are preparing to replace the damaged section of cable.  A critical component is being overnighted and will arrive along with teams tomorrow morning to complete repairs.

Update 11/17 1:20PM - Technicians are encountering difficulties pulling cable into the repaired conduit.  It appears the event caused secondary damage to the conduit in other areas, and further work is required to repair the conduit.  Atlas is engaging with subdivision management to get a contractor out to do further excavation and repair work.

Update 11/17 3:00PM - Owing to the likelihood that this repair will require further groundwork with an unknown ETA, technicians are investigating options for temporarily restoring service on an above-ground cable run.  Our goal for the remainder of the day is to identify a route, if one exists, and place the cable.  Fiber splicing crews have been scheduled for tomorrow morning on the assumption that a path exists and that a temporary cable can be placed.  We appreciate your patience while we continue to work to restore service.

Update 11/18 8:45AM - Splicing crews are onsite and beginning work on the temporary cable.

Update 11/18 2:30PM - Service to all but two homes has been restored.  Technicians are investigating those homes specifically at this time and hope to have them restored as well shortly.

We are posting this outage notificiation due to scattered power outages in the Seattle area that started overnight, likely due to weather issues.  Affected Seattle subscribers' related tickets are being associated with a single master ticket (#8458) to cover these outages.

UPDATE 12/5/2022  By later in the day on the same date all power outages were resolved and with them the Atlas services at the affected locations.  At this time we are closing this outage report.  If anyone still has issues at this point stemming from the outage please let us know by opening a ticket with us, or by communication with us on any existing ticket you may have already opened.

We have been receiving reports of an outage in the downtown Seattle area that we are currently still investigating.

 We apologize for any inconvenience this has caused and will keep you apprised of developments.

UPDATE 2022/11/30 08:30 AM:  This outage was cleared at 9:52 AM by 9:52 AM after we corrected an issue affecting Atlas Networks' DNS servers.  There have been no further related reports since then.  We are closing this outage now.

We are aware of a power outage affecting the La Pergola building on Capitol Hill in Seattle that is affecting Atlas Networks services there as a result.  We are monitoring for resolution of the outage which is currently posted as active on Seattle City Light's outage map (https://www.seattle.gov/city-light/outages).  Their current projection is for power to be restored by 2 PM today, though this may change in a future update on this outage.  Any updates will be posted on this page as well.

Once power is restored, if you have any remaining trouble with your Atlas Networks services please contact us to open a ticket and we will be glad to assist.  Thank you!


UPDATE 2022/11/29 12:54 PM:  SCL has resolved the power outage at La Pergola.  Please open a ticket with us if any further issues remain and we will address the matter individually for any subscribers still having trouble with their Atlas Networks services.  Thank you!  This outage will be closed a little later today.

There is an outage affecting Atlas Networks services, starting 7:54 AM this morning, at 4056 9th Ave NE and Portage Bay Flats in Seattle.  We are investigating this matter now and will provide updates as they become available.




UPDATE 2022/11/20 10:57 AM:  Our field technician is on his way to the source location of the outage now and can be expected to arrive within the next few minutes.



UPDATE 2022/11/20 11:24 AM:  Our field technician has arrived on site at the source location to begin repairs.

UPDATE 2022/11/20 11:40 AM:  Our field tech replaced a bad power supply to restore services.  Will hold this notification open pending follow up with individual subscribers who opened tickets.

UPDATE 2022/11/20 12:35 PM:  All subscribers who opened related tickets have confirmed services, or in those cases where we could not reach them we checked on their service to confirm restoral.  Please let us know if you continue to experience trouble.  We are closing the notification now.  We apologize for the loss of service you experienced while the outage was still active today.

We are investigating an outage affecting the following buildings in the Occidental Square/Downtown area. We have technicians en route to troubleshoot the issue and will provide updates on the outage here.

• Quilt
• Globe
• Nord
• Scientific
• 108 S Jackson
• Union Trust
• Union Trust Annex

UPDATE 2022/11/08 5:29 PM:

For most locations affected by the outage all the following buildings should be restored as of now:

• Quilt
• Globe
• Nord
• Scientific
• Union Trust
• Union Trust Annex

The one exception is 108 S Jackson since we don't have our equipment there up as of yet.  We have dispatched our on-call field technician to this location; he should be there now or very shortly to this site to continue with the trouble resolution there.

UPDATE 2022/11/08 6:40 PM:

Services are now confirmed restored at 108 S Jackson St, the last remaining building that was still down in the wake of today's outage, after we replaced equipment there.  We are resolving the notification now.  For anyone who still has no service, please let us know via your individual ticket so we can address it going forward as an individual issue.

Thank you!

There is currently an outage affecting some customers at Wave/Nolo at Stadium Place. Our dispatch team is en route to troubleshoot and resolve the issue.

There are currently intermittent connectivity issues at 83 Columbia. Our dispatch team is en route to troubleshoot and resolve the issue.

Atlas Networks engineers are investigating issues with a number of subsystems following a power disruption at a key facility.  Network services are online, and applications are currently recovering.  We anticipate full recovery OOB 12:00PM PST.

There is a planned power outage affecting Block 52 E and The Cosmopolitan. Power and service should be restored at 8:00AM on 10/15/2022 according to Seattle City Light. The status of the powered outage can be monitored at https://www.seattle.gov/city-light/outages.

There is currently a PSE power outage in Redmond that is impacting our ability to service the area. Once PSE has restored power our services should be restored.

6:07 AM: Service has been restored. Our tech found a faulty power over ethernet device and replaced it, restoring service. 

We are investigating an outage that is impacting 2 buildings in the University district. We are working on dispatching a tech to the location to investigate the cause of the outage. 

Service is currently disrupted in Redmond. We are investigating the cause and will have service back online as soon as possible. Thank you for your patience!

Update 9:20AM: Our underlying provider is dispatching to investigate a possible break in fiber leading to Redmond. We will update with an ETR when we get one from the underlying provider.

Update 1:05PM: Our underlying provider's OSP teams have identified the exact point of damage. A fiber duct was struck by 3rd party construction. Our underlying provider is currently formulating a plan for repair. There is no ETR at this time.

Update 4:26PM: Our underlying provider's OSP PM is onsite and has provided an initial damage assessment and repair plan. Three ducts containing the provider's cables and one unidentified cable have been heavily damaged and all fibers have been severed. The construction teams will need to excavate, shore, and repair the ducts before pulling in replacement cable for splicing. There is no ETR at this time.

Update 6:08 PM: The underlying provider has all necessary construction personnel on site. They will attend a mandatory site safety training in approximately 30 minutes, then begin excavation to fully expose the damaged ducts before repairing them. There is no ETR at this time.

Update 7:07 PM: Construction crews continue trenching to expose damaged conduit and splicers will be dispatched to damage site shortly. We will provide more information from the field as soon as it becomes available.

Update 8:10PM: The construction team has exposed one end of the damaged conduit and are continuing excavation to expose the other end. The dispatched splice teams have arrived on site and have begun prep work on the existing cable ends. There is no ETR at this time.

Update 8:55 PM: At this time, construction continue working on exposing damaged conduit as splicers continue to prep existing fibers. 

Update 10PM: The construction team are completing the last bit of excavation on the fiber duct. We are awaiting confirmation that the prep work is complete on the existing cables and that the team will be setting up to pull the replacement cable. There is no ETR at this time.

Update 11PM: Construction crews have found both ends of the conduit and are have begun repairs to the duct. Once duct is repaired fiber will be placed. We will update with more information as it becomes available.

Update 12:10AM: Have begun repairs to the duct. At this time, there is a car parked over a manhole that has a splice enclosure that needs to be accessed and crews are working on a resolution. Repairs are still in progress while crews are working on a resolution for the car.

Update 1:15AM: Fiber pull continues and splice crews have begun prepping on one end, however, they have ran into an issue with possible sediment build up that they are attempting to blow out so that can can proceed with the pull. Once they are through the obstruction, they should have not more issues and can begin prepping the other side for splicing.

Update 3:30AM: Crews in the field have reported that they are still having issues with the ducts as they are pinched in another location. Currently, they are still trying to measure where that location is. Their initial assessment is that the pinch point will not be in the construction zone and could have been an issue for some time now. We will update as crews progress through the blockage.

Update 5AM: The team is currently pulling fiber. There has been trouble finding a good duct to use to install the fiber and we are not certain if they will be able to complete the pull. If they are not able to get the fiber through the duct, we will need to do additional excavation and cut through a sidewalk. We will provide status updates as more information becomes available. We appreciate your patience.

Update 6AM: The field continues to work to install 1100 ft of fiber through the duct. The team believes the duct they are using will work but the process of pulling the fiber through is taking extra time. Thank you for your patience.

Update 7:10AM: The team has completed pulling the 1100 ft section of fiber through the duct. Work is now in progress to install the remaining 2 sections of fiber. We have a tentative timeline to have all of the fiber pulled and prepped for splicing in approximately 3 hours.

Update 8:10AM: The fiber is now in place. The field is splicing on one end and has a team prepping the other end. We expect splicing on both ends to be in progress within the next 45 - 60 minutes. We will start seeing services restore once the team is splicing on both ends. Thank you for your patience while the team works to restore services.

Update 9:52AM: Splicing is in progress on both ends now of the cable now. Services will restore as work continues

Final Update: Service is restored to Redmond

7:35PM: Atlas Networks is investigating a network outage in Suncadia that appears to be the result of fiber damage from nearby construction.  Technicians are onsite and investigating, and we hope to have service restored soon.

Update 9:55PM: Technicians have identified the damaged segment and are working on repairs.  Service restoration is anticipated late this evening due to the scope of repairs required.

Update 1:45AM: Technicians have restored service to the affected homes, and at this time the outage is limited to the Nelson Farm Pool facility.  Work is continuing in order to restore service to that facility as well.

Update 3:31AM: Technicians have restored service to the Nelson Farm Pool facility.  At this time, all outages are resolved.  If you are continuing to experience a service disruption, please contact our support team at emergency@gigabit.io or 206-395-7222.

We have restored all of the equipment at 9:40 AM. All services should now be restored. 

------------------------------------------------------------------

There was an Seattle City Light power outage in the area this morning 8/5. After the power outage was resolved some of our equipment did not come back online. We are dispatching a tech to restore service ASAP. 

We have a service outage in the Capitol Hill area that may be affecting internet connectivity in 1-2 sites. Technicians are currently being dispatched to the location to investigate the issue.

Update 7/26 18:00 -  Technicians have performed remote work which appears to have resolved the network outage.  Our NOC is now monitoring for confirmation.

2022/07/20 20:50 Pacific
We have a network Outage that is impacting Fremont and Westlake areas. We have found equipment that is offline and have a tech in route to repair the problem. 

2022/07/20 23:59 Pacific
Confirmed that there is an active Seattle City Light project that has taken out our service in the area. SCL estimates the time to restore is 7/21/2022 at 3AM. 

Service was restored at approximately 3AM after SCL completed their work. 

Services at China Harbor Marina have been restored as of 10:55AM on 7/20/22.

We had a switch down at China Harbor Marina that prevented internet access for many marina customers. You can view the status of this outage at https://gigabit.io/customers/network-status.

2022-07-15 07:50:07 AM PDT - Our TV services are currently unavailable. This is due to an issue our fiber vendor is experiencing with our long haul fiber to the data center where the content is hosted. They have techs on site currently working to repair the issue. We will update with more information as it becomes available. 

-----------------------------------------------------

2022-07-15 10:42:37 AM PDT - The local provider confirms a fiber was cut when a utility pole was damaged during a vehicular accident. The local power company is responsible for replacement of the pole. For safety reasons, access to the site is restricted during pole replacement work. The power company expects pole replacement to take approximately eight (8) hours, about July 15 at 07:00 PM PDT. Once the pole is in place, the local provider will be provided access to the site and will perform a damage assessment. The next update will be provided when the local provider gains access to the site, or as new information becomes available.  We apologize for the ongoing delay in restoring the Atlas Networks TV service occasioned by this incident.

-----------------------------------------

2022-07-15 07:09:00 PM PDT - The work on the power pole has  been completed and the local provider obtained access and completed repairs. TV services should be coming available now. 

Technicians are investigating a network outage at Union Park Apartments and hope to have service restored shortly.

Update 11:12 - Technicians have completed the replacement of the failed radio equipment, which had been planned as part of a non-disruptive upgrade.  Some fine tuning of the new equipment is in progress, but services should at this time be stable.  Please reach out to us at support@gigabit.io if you have any questions or concerns.

Update 11:30 - Equipment replacement is complete and all services are stabilized at this time.

PSE restored power around 11AM and services are now restored. 

--------------------------------------------

There is currently a PSE power outage impacting our service in the area. Once the power outage is resolved we will make sure all services are restored. Updates will be posted to this page as they become available (https://gigabit.io/status)

PSE resolved the power outage at 6PM. 

--------------------------------

There is currently a PSE power outage impacting our service in the area. Once the power outage is resolved we will make sure all services are restored. Updates will be posted to this page as they become available (https://gigabit.io/status)

--------------------------------

Atlas Networks technicians are investigating an outage affecting Redmond, WA.  Updates will be posted to this page as they become available (https://gigabit.io/status)

Atlas Networks' upstream TV content partner has reported the following issue, which is affecting our TV services.

"All of {our} resources are working to mitigate a connectivity issue that has impacted the TV Service and customer portal systems. Engineers are also onsite in the primary datacenter troubleshooting this matter. We will continue to update as new information becomes available."

We are working with our TV content partner, and will update this notice once we've received additional information.  We apologize for any inconvenience; please contact us at support@gigabit.io if you have any questions or concerns.

05/31/2022

Update 11:41 AM: Services appear to have been partially restored; we are awaiting an update from our partner.

Update 11:47 AM: An update has been received from our partner: "Application functionality has been restored, however some local 1:1 channels are still being impacted by connectivity issues. We will continue to update on this matter."

Update 11:57 AM: A further update has been received from our partner:

"Application accessibility is working as expected.
Live streaming is available for all national channels.
Some local 1:1 live channels are still impacted by connectivity issues 
Catchup and Recordings are available intermittently (some newer recordings are returning media errors)"

Update 3:50 PM: Our partner reports they are currently operating out of their disaster recovery facility.  Atlas has observed some instability and is continuing to monitor and work with our partner to seek resolution.

Update 9:50 PM: Our partner reports their technicians are continuing efforts to recover services to full functionality, and are serving content out of their disaster recovery facility in the meantime.  Some content issues are being reported, and investigated by the partner as well.

6/2/2022

Update 9:00 AM: Our partner reports that recovery efforts have been successful in restoring content, functionality, and video quality.  Services are continuing to be supported out of the partners' disaster-recovery facility, and they are evaluating what steps are required to migrate back to the primary site safely.

Atlas Networks is currently experiencing issues with outbound email from our ticketing system.  Until the issue is resolved, we recommend utilizing our customer portal, https://portal.gigabit.io, to open, view, and reply to support tickets, or calling us at 206-395-7222.  Our software development team is investigating the issue, and expects to have a fix in place by end of day today.

Service is currently disrupted in Westlake Marina.  Technicians are enroute to investigate.

Atlas Networks is tracking a service outage caused by an apparent transformer failure/explosion on Westlake.  SCL is dispatching to investigate.

A number of sites are offline due to the outage, including:

2400 Westlake Ave N
Boatworld Marina
Julie's Landing
Westlake Landing
China Harbor
Westlake Marina
Waterworks Marina

Additionally, several relay sites are affected by this disruption, and are currently on battery backup, including the following:

Atlas Networks is investigating a network issue affecting the Lyric building in Capitol hill.

Update 7:15PM - Engineers believe they have identified the issue and are taking corrective steps now.

Our building router equipment encountered a software bug that caused it to begin software-forwarding all traffic, overloading the CPU in the router.  We've identified and resolved the issue, and are monitoring for confirmation.  Please let us know if you see any further issues by emailing support@gigabit.io

A partial network outage is affecting some subscribers at the Nolo at Stadium Place.  We are currently investigating this outage and will provide updates as they become available.  We apologize for the loss of service.

Update, 2022-05-02 6:20 PM
We have techs in route to evaluate the cause of the outage and what is needed to resolve it and to bring any replacement equipment that may be needed.

Update, 2022-05-02 7:02 PM
Our network engineer came to the site to evaluate the cause of the outage and found that a UPS had failed, affecting a network switch in the building, so we have moved the switch to direct power for the time being.  All services should be restored at this time.

Atlas Networks is investigating an outage in Redmond, WA. Initial investigations suggest either a localized power outage, or a failed device. We have our on-call technicians enroute from Seattle to investigate; they must first stop at our depot to pick up spare equipment, in case replacement is needed.  Our ETR is currently 3:00PM, but if the issue is power related, recovery may occur sooner.  

Outage status is being posted at our network status page, https://gigabit.io/status

We apologize for the inconvenience and are working to restore service as quickly as possible.

Update: Power to the telecommunications rooms failed.  Building maintenance was unable to resolve the issue, so we've provided temporary power while their electricians are engaged to investigate.  At this time, service should be restored.  Please let us know if your service is still impacted.

There is a Seattle City Light power outage in the area that is blocking service in the area. We are waiting on SCL to complete their work before we can restore services. 

We are on generator power as of 10:45 AM at our network center that is impacted by the power outage. Services should now be working and we are waiting for PSE to restore service before switching back to main power.

There is currently a PSE outage in the Roslyn/Suncadia area that is impacting some of our customers. We are following the outage with PSE and will ensure services are restored once power is available. 

We have a piece of equipment that has failed on the 8th floor. Unfortunately the door to our equipment is broken and we are unable to gain access without building management. We are working to gain access as soon as possible. 

Power restored at approximately 11:20 PM and services have been restored. 

We are experiencing an outage in the area due to a Seattle City Light outage at an upstream location. Unfortunately the power outage outlasted the battery backups. Seattle City Light estimates the power will be restored by 3/1 at 4AM. We will update this page when power and services have been restored. 

Atlas Networks has found that the network switch at the Portofino Apartments is still down in the wake of an earlier power outage in the area.  We have determined that a dispatch is needed to resolve this issue.  We will keep you apprised of progress on this outage.

[UPDATE 2022/02/10 18:54] Working now with building management to obtain access at the outage site.  Once arranged we will dispatch our field technician.

[UPDATE 2022/02/10 20:45] We have so far been unable to obtain access to the location where this trouble is sourced.  We will schedule a dispatch once access is made available tomorrow morning.

[UPDATE 2022/02/11 08:27] Our field tech will meet with the Portofino Apts maintenance tech ca. 9 AM this morning to gain access for the switch restoral or replacement.

[UPDATE 2022/02/11 09:17] Services have been restored by rebooting the affected switch.  We are closing this outage shortly.

Seattle City Light has extended the power outage estimated time of resolution to 5:20 PM

------------------------------------------------------------------------

There is currently a Seattle City Light power outage that is impacting our customers in this area. SCL estimates the time of resolution as 1PM.

------------------------------------------------------------------------

We are experiencing a network outage that is currently impacting several buildings. We have a tech in route to investigate and resolve the issue ASAP. 

Atlas Networks services at the Good Arts Building is down due to an outage there.  We are dispatching a field technician to troubleshoot this at the site.

[UPDATE 01/16/2022 ca. 11:20 AM] Our field technician is on site troubleshooting the outage.

[UPDATE 01/16/2022 11:42 AM] Our tech has found the cable to the radio on the roof has water damage and it will need to be replaced.

[UPDATE 10/16/2022 11:51 AM] Since no onsite users are on the internet today, we've agreed with the building owner to return tomorrow morning 1/17/2022 first AM to replace the damaged cable and restore service to the building.

We were able to restore services to the area after power cycling some equipment.

-------------------------------------------

We are having an outage in the Pioneer Square area. The impacted buildings are the St. Charles and Skagit buildings. We are working to gain access and resolve the issue. 

One of our buildings in south Seattle has gone offline due to power issues. 

Seattle City lights is aware of the issue, and working to resolve it. 

We expect our services to be restored when power is.

 Est. Restoration: MON, DEC 20 11:54 PM

A network outage is affecting Atlas Networks services at the Jack Apartments and the Woodworth Apartments on Capitol Hill.  We are currently investigating this at the source point of the outage.  

[Update, 12/18/2021 8:25 PM] We are dispatching a field tech to the source location.

[Update, 12/18/2021 11:22 PM] Unfortunately we have not obtained the access we need to complete our repairs.  We will dispatch once access is obtained.  Please check this page for further updates as we have them.

[Update, 12/19/2021 08:12 AM] We are continuing our attempts to reach building management at the outage's source location and will continue to provide updates as we have them.

[Update, 12/19/2021 09:22 AM] We are working now with building management for the outage source location to obtain access for our tech to our equipment in the building.

[Update, 12/19/2021 09:43 AM] We are in contact with the building engineer for the source location so our field tech should be on the way shortly.

[Update, 12/19/2021 10:41 AM] Our field tech found that the uninterruptible power supply (UPS) for the building had shut off after the battery was depleted and had not come back on.  He turned it back on and we have verified that service is now restored at both sites.  Please let us know if your service is still down; thank you for your patience while this outage was still active and we apologize for the loss of service you experienced.

We have some equipment offline at the US Rubber building. We are dispatching a tech now and hope to have services restored ASAP. 

There is an outage affecting Atlas Networks subscribers who reside in the Nelson Preserve neighborhood in the Cle Elum area.  Our technician is heading to our network node now to investigate.

[Update, 12/14/2021 9:53 PM] Our technician responded to investigate the outage, and discovered that a vehicle had slid off the road in Nelson Preserve and collided with the power transformer feeding our fiber distribution equipment for your area. PSE is enroute to make repairs, and as soon as utility owner is restored, we expect services to recover.

[Update, 12/14/2021 10:16 PM] We received word as of 10:10 PM that a PSE crew is on site and has started repairs with an estimated time to restoral (ETTR) of 30 minutes.  Our technician remains at the site to ensure recovery of services at the node once repairs are complete.

[Update, 12/14/2021 11:17 PM] A PSE truck bringing their replacement equipment has been delayed but reportedly will be at the site shortly.

[Update, 12/15/2021 12:15 AM] Services have been restored.  Please let us know at support@gigabit.io if your services are still affected.

We have been able to restore service to most of the building. There are still about 10 customers offline long with the site WiFi. Our tech is en route to completely restore services.

-------------------------------------

We are experiencing an outage at Station House. There is a local power issue that has resulted in loss of service. We are dispatching a tech to the site as soon as possible. 

This outage is impacting the following buildings: Station House and Blackbird

We have a technician in route to troubleshoot and resolve the internet outage. 

-----------------------------

We have attempted to gain access to the Station House building in order to restore services but the building management has stated we must wait until 10AM when leasing office is open to gain access and restore services. 

-----------------------------

Atlas Networks is investigating a network impact affecting the Redmond, WA area.  Updated will be posted to this location as they become available.

We had a failed switch that caused the outage. A replacement has been set up and services are now restored. 

-----------------------

We have a piece of equipment down at The Central and have a tech in route to troubleshoot and resolve the issue. 

Atlas Networks is investigating a network impact affecting the Cle Elum, WA area.  Updated will be posted to this location as they become available.

At this time, services are back online.  One of Atlas' vendors experienced a long haul fiber disruption affecting multiple circuits in the region, including the circuit that connects our regional network to our core network in Seattle.  Our provider is investigating the cause of the disruption, and updates will be posted to this page.

If your services are still impacted, please contact our support team at support@gigabit.io - thank you!

Local power issue discovered. Services are now restored.

---------------------------------------------------------------------------------------------------------------

We are having a network outage and are working with our technicians to get someone onsite to investigate. We will continue to keep this updated as we gather more information. 

Atlas Networks is investigating an outage on Capitol Hill affecting the following buildings:

Sanctuary

Park

Ander North & South

We believe this issue to be caused by a local power outage, and are working on arranging access in order to investigate.

Update: 8:15AM - Access has been arranged and our technicians are enroute to investigate.

Update: 9:15AM - Technicians have arrived onsite and are investigating.

Update: 10:20AM - Technicians have bypassed a failed UPS unit, and services are restored.   Services are still degraded at Ander North due to a network link coming up at less than rated speeds; technicians are enroute to investigate, and an additional disruption is anticipated while they make repairs.

Update: 10:40AM - Issue is now fully resolved.  Please contact our support team at support@gigabit.io if you have any issues!

Atlas Networks has detected a network outage at 101 Broadway. It looks like there is a failed network switch in the building, or possibly a power circuit has a tripped breaker.  We are working on gaining access to the building via property management to investigate, and will have service back online as soon as possible. Thank you for your patience!

Update 8:30AM: Atlas Networks is still attempting to make contact with property management to gain access to the building's communication room, which is locked and inaccessible.

Update 8:41AM: We have coordinated access to the building telecom room, and technicians are enroute to investigate.

Update: 10:20AM: We have replaced failed equipment and confirmed that the service is functional once more. Outage is now resolved. 

Services have been restored as of 5:55AM

We have service down near the Pike Place Market. We are investigating and trying to restore service ASAP. 

We are currently investigating issues with our network capacity in Pioneer Square. We are working on dispatching a tech to troubleshoot and resolve the issues. The network is still available but at a lower speeds. 

Atlas Networks is investigating an outage in Capitol Hill, apparently caused by a local utility outage.  View and Report Outages - City Light | seattle.gov SCL is currently projecting a 7:00AM restoration, and our services should automatically recover at that time.

Power restored at approximately 1:15 PM 11/08/21
-------------------------------------------------------------------------
We have found that equipment at The Broderick building is offline. We are working on getting a technician on site ASAP to investigate and resolve the issue

Local power was restored at 7AM.

Atlas Networks Technicians are investigating a power related outage at Northwest Work Lofts.

A power outage on Westlake Ave N is affecting multiple sites.  Sites operated on battery backup for several hours before backup power was exhausted.  Atlas Networks crews are now on standby, awaiting restoration from Seattle City Light.

Update: 9:45PM 

Seattle City Light has reported the outage is due to equipment failure. 

Recent update is that technicians have been dispatched for repair with an estimated repair time of 3:00AM PST

Power was restored around 10:30PM PST last night.

Service has been restored at the same time. 

Atlas Networks is investigating an outage affecting the following buildings:

Portofino

Inspire Fremont

Park House Condos

Diamond Marina

2555 Westlake Ave N

2553 Westlake Ave N

Commercial Marina

Technicians are enroute to investigate and make repairs, and we hope to have services restored shortly.

Update: A local power failure led to the outage, and has been resolved.

RESOLVED

Suncadia Residents,

Atlas Networks is experiencing an extended outage in the Suncadia area, caused by a complete cable cut on a long-haul fiber optic cable owned by a national carrier.  The damaged cable is located on a remote railroad crossing bridge, and the vaults on either side required excavation machinery to be brought in in order to gain access.  At this time, the national carrier's crews have gained access to the fiber vaults on either side of the bridge, and have pulled in replacement cabling.  That cabling is now being spliced in, in order to connect it with the long haul fiber on either side of the bridge.  We anticipate that service will restore immediately upon completion of the national carriers' splicing work.

Atlas Networks has been in regular contact with the cable operator in pursuit of detailed updates, and are passing through all information being shared with us as quickly as possible.  We apologize for the disruption this outage has caused, and will be evaluating appropriate actions to ensure your services are reliable.  If you have any questions, please contact us at support@gigabit.io

Our team will be performing a post-mortem tomorrow to review our response and identify opportunities for improvement.  If you have any feedback that you'd like us to consider in our post-mortem conversation, we'd love to hear from you at support@gigabit.io.

Updates:

6:17PM: Service has been restored.

5:05PM: Our backhaul provider has provided the following information "The new fiber has been pulled and splicing is underway."

3:05PM: Our backhaul provider has provided the following information about the timelines to get services restored. "Excavations to expose the necessary cable vaults that will be utilized for repairs continue to progress. After excavations are complete, crews will work to remove the damaged portion of cable, and then proceed with pulling in a new section of cable. Splicing is projected to start on October 17th by 5PM. Full service will be restored after splicing is complete. "

9:23AM: Our backhaul provider for the fiber optic route between Suncadia and Seattle confirms there is damage to a major fiber route.  They have all available field resources onsite and working to repair the damaged cable, and we hope to have an ETR from them shortly.  This issue has been fully escalated with the providers executive team, to assure it is being handled with the utmost urgency. More updates will be posted to this page as they become available.

Initial: We have reports of an internet outage for our Suncadia customers. We are currently investigating and working to get services back online as soon as possible. 

We are currently experiencing issues with Root Sports for all TV customers. We have engaged our TV vendor and are awaiting a solution. 

Atlas Networks technicians are proactively rebooting a distribution switch affecting several buildings. We anticipate a brief service disruption, followed by automatic restoration of services to normal.

Services have returned to normal.  Thank you for your patience.  Please contact our NOC if you have any questions or concerns!

Atlas Networks is reporting an outage affecting the Portofino Apartments and the Park House Condos in Seattle, as the radio link to the Portofino building is down.  Our NOC team has been alerted to assist in troubleshooting.

UPDATE 6:59 PM 9/26/2021:
Updated to include the Park House Condos in this outage.

UPDATE 7:41 PM 9/26/2021:
Adding the Bridge Way Apartments as an affected building.

We are dispatching to the suspected source point.

UPDATE 9:49 PM 9/26/2021:
At approximately 9 PM tonight our field tech replaced a PoE device at the source point that supported our network equipment that was down, after power-cycling it failed to sustain service after briefly coming back up.  The replacement succeeded in restoring services at the affected buildings.  We at Atlas Networks apologize for the loss of service occasioned by this evening's outage.  This outage notice is being closed as of now.

Root cause was a power issue and services have been restored. 

Atlas Networks has detected a network outage affecting a limited number of buildings in Pioneer Square.  Technicians are investigating, and this page will be updated as soon as possible with further information.

We have several pieces of equipment offline at the Washington Park Building. We have a tech in route to determine the root cause of the issue and get the equipment back online. 

We are currently experiencing and outage at 4 S. Idaho St. We are working to determine the cause and will update when we have more information. 

Some units in the 101 Broadway building are currently down. We are trying to gain access to the equipment and working with the building management in order to facilitate access. 

The power issue at the Corydon appears to have resumed. We are attempting to contact property Management for assistance.

Ai power where Atlas Networks equipment is located within the building was the root cause of the outage. Power and service have been restored. 

----------------------------------

Atlas Networks technicians are investigating a disruption at the Corydon apartments in Seattle, WA.  We believe this issue to be power related and connected to the previous outage.  We hope to have service restored shortly, and will update this page as soon as more information is available.

Atlas Networks has resolved the network disruption affecting the Corydon Apartments in Seattle, WA. The outage was due to a local power outage at the building. 

--------------------------------------------------------------------------

Atlas Networks is investigating a network disruption affecting the Corydon Apartments in Seattle, WA.  More information will be posted to this page as soon as it becomes available.

Emergency Maintenance Notification

Atlas Networks has been notified by a fiber cable operator in Seattle that they have located significant damage to their fiber optic cabling that could lead to an unplanned outage. This carrier is planning to perform emergency repairs during the time windows listed below.  As our network is buit with redundancy in mind, we do not expect services to go down hard.  However, the repair work involved affects multiple fiber backhaul cables, and we do anticipate some temporary network performance impacts as a result.

1st Activity Date
16-Aug-2021 10:00 PM to 17-Aug-2021 05:00 AM ( Pacific ) 

2nd Activity Date
17-Aug-2021 10:00 PM to 18-Aug-2021 05:00 AM ( Pacific )

If you encounter a network outage during these windows, please let us know by emailing support@gigabit.io.  Our NOC will be monitoring the situation closely to confirm all services have restored to normal by the close of the outage window.

Update 8/17: First Activity is completed and all services are online at normal speeds.  Our redundancies performed correctly and no outages were encountered.

Update 8/18: First Activity is completed and all services are online at normal speeds.  Our redundancies performed correctly and no outages were encountered.

At 10:06am this morning it was reported that we have multiple buildings near East Union Street that are experiencing service disruption due to a local power outage.

We are currently waiting for un update from Seattle City Lights, who have dispatched a team to investigate.

Further information can be found on their related site here: https://www.seattle.gov/city-light/outages

We will also be posting more information as we receive it. 

1:29PM Update

As of right now updates from SCL have identified a equipment failure and are working to repair it now, with an estimated time to restore of 01:58 PM

We will continue monitoring for updates.

Atlas Networks has detected a network outage affecting the following buildings: Block 52E (325 9th Ave N), The Cosmopolitan (819 Virginia).

We are coordinating technician access to the source-point building to investigate further and resolve the issue. An ETA, as well as further updates, will be posted to this notice as they become available.

[Update 2021/07/31 08:00] The network outage has been correlated to a power outage that is expected to last until 6 PM this evening.  In the meantime we are coordinating with onsite personnel to provide alternate power to Atlas Networks equipment pending restoration of permanent power.  There may be another interruption of service once our equipment is moved back to permanent power upon completion of the scheduled outage.

[Update 2021/07/31 09:38] Electricians are onsite working to restore power and have provided an estimated recovery time of 6:00pm. We have attempted to source alternative power, including generator backed power, unsuccessfully. We will continue to monitor and and coordinate with the electricians to expedite recovery.

[Update 2021/07/31 18:28] We are attempting to contact the onsite electricians to confirm recovery status, and hope to have an update shortly.

[Update 2021/07/31 18:33] The onsite electricians have determined that the repair work required is much more extensive than originally thought.  They are now projecting a 12:00AM (midnight) restoration.  We are continuing to check in with them regularly and push for earlier restoration or bypass options.

[Update 2021/07/31 21:00] Power and services have been restored.  Please let us know if you are still seeing any further issues by emailing support@gigabit.io 

Atlas Networks is investigating a service degredation that appears to be related to a local fiber cut in Redmond, WA causing a loss of connection back to our core network in Seattle.  Technicians are enroute, and we've also engaged the fiber cable operator for their diagnostics.

Services are online but degraded as a result of switching over to a lower capacity backup circuit.  This page will be updated as more information becomes available.

Update 1:10PM - Our fiber vendor has confirmed damage to a cable servicing the area, and is working on repairs.  An ETA will be shared as soon as possible. In the interim, service continues to be provided on a degraded speed level.  Please let us know if your service is hard-down by emailing support@gigabit.io.  Thank you!

Update 3:30PM - Our fiber vendor has confirmed restoration and services are back to normal.  Please let us know if you are still experiencing any issues.  We are awaiting a formal RFO from the vendor, and will update this case with the results received.

RFO: The longhaul vendor reports that a fiber optic signal regenerator failed, and was replaced with a spare unit. They are investigating options for onsite redundancy, and will take appropriate action as needed.

8:50AM - Services have been restored.  We are awaiting a RFO (Reason For Outage) from our longhaul vendor.

5:41AM - We have contacted the transport vendor for the long haul fiber to Seattle, and they have confirmed there is a regional fiber cut in progress.  Their technicians are enroute to repair the issue, and we hope to receive an update from them shortly.

5:15AM - Atlas Networks is investigating an outage in Suncadia, WA. More information will be posted here as soon as it becomes available.

There is an active incident upstream of Atlas Networks affecting a large number of internet sites, caused by issues at Akamai, a major CDN and network operator.  We are monitoring Akamai's status page for updates.

Akamai Edge DNS and GTM Status - Edge DNS Service Incident

Update: Akamai reports having resolved the issue, and observed behavior correlates to this report.

Atlas Networks is experiencing a network outage in Pioneer Square caused by damage to our equipment following a building's generator test.  Technicians are onsite and investigating, and we hope to have the issue resolved shortly.

Update: The issue was resolved at approximately 11:00AM by resetting the affected equipment.  We've reached out to building management to request coordination prior to future generator testing.

RESOLVED: The root cause of the outage was a power issue at an upstream location. After batteries depleted and power was not restored the service remained offline. Power has been restored as of 11:35 PM 6/26/21

Atlas has been alerted to a network outage at The Corydon. We have traced the issue to a particular upstream network device, and are working to investigate if service can be remotely restored.  If not, we will dispatch repair technicians early 6/26/21 to diagnose and repair the issue locally. 

Update 10:09 PM - Technicians identified and repaired a fault in the coax distribution equipment.  We believe this fault was caused by a software bug on the equipment in question, and have escalated the issue to the vendor for permanent resolution. In the meantime, we believe that all services are online and functioning properly. 

---

Atlas Networks technicians are investigating an outage at this building caused by an apparent fault in the coax distribution cabling.  This issue has been fully escalated, and multiple technicians are performing diagnostics in coordination with the vendor. Field technicians are also enroute to investigate.

Please let us know if you are experiencing a service outage by contacting us at support@gigabit.io so that we can add you to the master issue ticket. Thank you!

Atlas Networks engineers detected performance and reliability issues on our Pioneer square area network. Diagnostics indicate that there was a software bug that caused a partial crash on an area router servicing several buildings.  The affected equipment was restarted to clear the issue, and engineers are now investigating a software patch for the issue.

At this time, we believe all services to be functioning normally.  Please let us know if you are still experiencing any issues by emailing support@gigabit.io!

Initial Report: Atlas has been alerted to a network outage in the U-district Area. We have traced the issue to a particular network device, and are working to investigate if service can be remotely restored.  If not, we will dispatch repair technicians early 6/8/21 to diagnose and repair the issue locally. 

6/8 7:00AM: Technicians have determined the root cause to be a power outage caused by local utilities work. Additional power outages are planned for the evenings of the 8th and the 9th, lasting from 8PM to 6AM each evening. Atlas is investigating if there is a possibility of locating a generator onsite to prevent further disruptions.

6/8 4:00PM: Technicians have coordinated generator access. Atlas' equipment will be switched over to generator at the start of the power outage. Brief disruptions are anticipated during the switchover.

6/8 8:30PM: Service has been restored and is running on generator. The switchover took longer than anticipated due mechanical difficulties with the generator, and a replacement generator was brought onsite. Personnel will remain onsite overnight to tend to the generator and ensure Atlas services remain online.

6/9 6:00AM: Service has been returned to utility power.

6/9 9:00AM: Atlas has been informed the scheduled work was completed ahead of schedule, and no additional disruptions are planned.  At this time, all reported issues are resolved and all services are online. If you are continuing to experience any issues after rebooting your wireless router, please contact our technical support at support@gigabit.io.  Thank you!

Atlas Networks is working to resolve an outage affecting a small number of homes in the Suncadia community.  Technicians are working on equipment replacement, and hope to have service restored to these homes by 9:30AM.

9:30AM - Technicians have completed replacing the failed equipment. Service has been restored and all homes are online. Please let us know at support@gigabit.io if you're continuing to experience any issues!

Atlas Networks technicians are monitoring a service outage to a limited number of buildings in the South Lake Union and Capitol Hill area, caused by extended Seattle City Light disruptions. These disruptions are expected to conclude at 2:30 PM according to Seattle City light, and services should restore automatically at that time.  An additional limited number of buildings were affected temporarily, but technicians were able to create a temporary backup path to restore services in the interrim.

If you have any questions or concerns, or your services do not restore automatically, please engage our support team at support@gigabit.io (for business hours response) or emergency@gigabit.io (for outages on weekends/afterhours), or use our customer portal at https://support.gigabit.io .

Atlas Networks technicians detected and resolved a packet loss issue caused by a radio equipment malfunction.  Technicians were able to place the affected equipment out of service and reroute traffic via other paths while repairs were made.

To ensure long term reliability, a precautionary replacement/upgrade of the affected equipment is being scheduled.  If you are continuing to experience any issues, or have any questions or concerns, please contact our support team at support@gigabit.io.

-Atlas Networks NOC

206-395-7222

support@gigabit.io

7:44PM - All clear - no further impact is anticipated this evening.

7:14PM - Technicians have discovered that our onsite battery backup system has been damaged and was in a fault state. Services are likely to experience a single additional disruption while we bypass the damaged UPS for the evening. This page will be updated to indicate an all-clear following that final disruption.

6:48PM - Technicians have arrived onsite and are investigating. A further update is expected at ~7:15PM

5:15PM - Technicians are investigating a network disruption in Burien, WA, and are enroute to investigate. An update is expected by 7:00PM, once technicians have arrived and assessed the situation.

UPDATED STATUS: Resolution In Progress
STATUS UPDATE DETAILS: Atlas Networks personnel have been working to construct an alternate feed path.  Weather conditions and safety considerations require us to suspend work for the evening; response teams will resume work in the early AM once it is safe to do so.
TIME OF UPDATE: 8:15 PM
ETA FOR RESOLUTION: 8:00 AM

--- Original Notice ---
Service Affecting Issue: Service Disruption/Outage
Status: Active
Date: 1/12/2020
Cause: Link Obstruction caused by new building construction/crane
--- End Original Notice ---

Atlas Networks is tracking multiple offline sites, all of which are due to utilities disruptions combined with depleted backup batteries, following the severe windstorm last evening.  Response teams are standing by to dispatch to any sites not restored when utility power comes back online.

If your utilities are not affected, but you are still without service, please contact us at support@gigabit.io so that we can investigate further.  Thank you!

High winds have damaged mechanical infrastructure at Westlake Marina in Seattle, causing a connectivity outage at the location. Atlas Networks personnel have attempted to make repairs, however the affected area is not safely accessible given current conditions.

Personnel will re-evaluate access in Sunday morning, and make repairs as possible. If access is still not possible for our incident response team, a heavy crew will be dispatched Monday morning. We apologize for the inconvenience, and hope to have connectivity restored soon!

Atlas Networks is investigating a fiber outage on our primary content feed affecting IPTV services. We hope to have an update/resolution shortly!

Update 1:05PM: The carrier has located the fault in the fiber, and their repair teams are enroute to resolve the issue.

Update 3:01PM: The carrier identified the damaged fiber, and made appropriate repairs. IPTV services are now restored. Thank you for your patience!

A radio link on the backhaul network is experiencing packet loss due to the heavy rain and ice mixture this evening. Crews are working on resolving the issue, and applying a hydrophobic coating to the face of the disk to prevent ice build up.

Seattle City Light is tracking a utilities outage at a number of Westlake sites, several of which are on the Atlas Network. Their outage map is located at http://www.seattle.gov/light/sysstat/map.asp

Customers at these sites will likely see their equipment offline until utility power is restored. Atlas does not anticipate any issues with service recovery once power comes back up - but please let us know if you run into any issues by emailing support@gigabit.io, or emergency@gigabit.io, once utility power is restored.

Atlas Networks detected an upstream carrier issue causing intermittent routing issues. We are actively investigate the issue. We apologize for the disruption, and hope to have service restored shortly.

We have temporarily disabled the upstream carriers ports on our edge routers to eliminate the issue and will restore this route once resolution with the carrier is determined. 

Atlas Networks has detected an outage at Tower12. Technicians are enroute to investigate and resolve the issue. We apologize for the disruption, and hope to have service restored shortly.

A site reliability review has been scheduled to review recent outages, and determine what corrective steps are needed to ensure uptime at Tower 12.

RFO: Technicians arrived and discovered that extreme winds had impacted the alignment of our antennas.  Technicians were able to rough in alignment sufficient for operational needs, and will be returning tomorrow when winds are calmer to fine-tune the line and install mechanical reinforcements to prevent a repeat incident.

Several sites North of Lake Union are being impacted by a fiber cut to the area.  No sites are offline, but customers may experience reduced speeds until the high capacity fiber is restored.

Technicians from the fiber operator are investigating the cut and working on repairs.

Update: The fiber optic cable has been repaired and restored to service.  With the restored capacity, speeds should be normalized again.

Atlas Networks is tracking an outage in the Pioneer Square area.  Technicians have arrived onsite with spare equipment on-hand, and are awaiting the relevant building management's engineer to arrive and provide access to the equipment close so that we can resolve the outage. (Note: this is a multi-site outage, so this may not be your building's property management group.)

We currently estimate restoration at approximately 11:15PM.

Thank you for your patience, and we apologize for the service disruption.

Update 10:15PM: Technicians have gained access to the site and are beginning restoration steps.

Update 10:30PM: Technicians have discovered multiple pieces of equipment with apparent electrical damage, and are replacing equipment with spares. Given the extent of the damage, we are now projecting restoration at 11:00PM 11:15PM.

Update 10:50PM: Replacement is nearly complete, and testing is underway.

Update 11:15PM: All services are restored. Please let us our customer support team know if your services are still impacted, by emailing us at support@gigabit.io. Thank you!

Windstorms in the area have impacted utilities services and some lines appear to be down.  Technicians are investigating options for service restoration, and are coordinating with PSE.

Update: At this time, all services are restored and working properly. If you are continuing to experience any service impact, please contact our NOC at support@gigabit.io

There is currently an outage at the Tower 12 and Wells Fargo Tower buildings due to an electrical issue at the Westin Carrier Hotel. This issue appears to be related to repairs being performed at that facility in order to restore battery backup systems. 

Our facility vendor assures us that services will be restored by 1:30PM. We apologize for the inconvenience, and have conveyed our concern as to the timing of this work.

Update 1:30PM: Services are restored, and we do not anticipate any further issues at this time. Please let us know if your connectivity remains offline!

Technicians are investigating an issue at 568 1st Ave S that appears to be caused by a power disruption in one of the wiring closets.

Technicians arrived onsite and found a 3rd party technician had disconnected our equipment from power in the building wiring closet. The building has been notified, and our equipment is back online.  We apologize for the inconvenience.

6:00AM - A network outage is currently impacting Park Terrace Condos.  Atlas Technicians are enroute to investigate.

The outage has been resolved and all services have been restored. The outage was caused by a contractor working on the roof tampering with Atlas equipment.

Atlas Technicians are investigating a number of isolated outages at different Seattle sites, where intense rains or power surges have caused equipment to reset.

At this time, the remaining outage is located at the Dwell Apartments.  Technicians are enroute to investigate.

7:18PM - Service to Wells Fargo Tower and Tower 12 Apartments is offline.  Atlas Technicians are enroute to investigate and resolve the issue.

8:27PM - Service has been restored. Atlas Networks technicians made contact with the facilities vendor for one of our core network sites in the Westin Carrier hotel. The vendor confirmed it had experienced an equipment failure of some type, related to its battery and generator-backed power distribution equipment, and that it had repaired the equipment in question. Atlas Networks technicians will continue to monitor for any further issues, but the facility operator indicates they do not anticipate any.

Original RFO: Russel Hall Apartments was briefly impacted by an outage that appears to have been caused by an equipment reboot.  We have logged the error and are monitoring for further issues.

1:12 PM - We are investigating a repeat incident; service at Russel Hall is currently affected by an outage.

2:35 PM - The outage has been resolved; Atlas personnel identified a cabling fault onsite that was disrupting power to our equipment.

Atlas Networks technicians are investigating an outage in Bellevue, WA.  Restore restoration is anticipated by 11PM.

Atlas Networks technicians are responding to an outage in the 23rd and E Union St Area.  Service restoration ETA is 9:00PM

10:30 AM We are aware of a local outage in the Cle Elum Area due to PSE outage. Our technicians are on the way.

11:40 AM Atlas techs were able to reroute the infrastructure via alternate power. The outage is resolved now.

9:30 AM Our technicians are investigating the outage reported in Kirkland.

10:20AM Our technicians are enroute to Kirkland to investigate

10:48 AM The building has shut off power and is running on emergency power. We are working with them to restore power to the communications equipment.

11:00 AM We resolved the issue by moving the equipment to building emergency generator.

Update: Atlas Technicians discovered a damaged fiber backhaul cable, and rerouted services along a different physical path while repairs are being made. At this time, all services are online and working properly. Please contact our NOC if any issues persist!

Original: Atlas technicians are investigating an outage affecting a small number of homes in Suncadia, WA. As technicians are currently onsite, we expect recovery shortly, and will update this page with more information as soon as it becomes available.

Issue Log

11:03 AM - Atlas is aware of slow speeds across Pioneer square and Downtown locations. We are investigating the issue right now. We will update the page as we have more details

12:03 PM - We have confirmed that the speed issues currently being experienced are related to a large fiber outage affecting multiple high capacity links simultaneously. The fiber cable operator in question is investigating the issue, and we have requested escalation and further details.

12:05 PM - Issue cleared

Current Status

11:53 AM - Technicians enroute to investigate outage at Lyric, 101 Broadway

Atlas Networks is investigating a service disruption affecting a small number of sites on Capitol Hill. This page will be updated as more information becomes avaialble.

We are aware of a local outage in the Cle Elum Area. The provider is aware of the issue, and is working on restoration. Restoration is currently anticipated at midnight. This page will be updated as more information is avaialble.

Service is down at 424 Belmont Ave & 232 Belmont Ave E due to SCL outage. Estimated time to restoration per SCL website in 5 PM.

Service restored at 5:20 PM by SCL power restore

A brief network disruption was experienced in parts Cle Elum, WA due to a power surge.  At this time, all network services are back online and normal.  Please contact support@gigabit.io if you are experiencing any continuing issues.

Technicians are investigating a network outage at the Eddy apartments.

Technicians have confirmed the cause of the outage, and are working on repairs at this time.  ETR is 9:00PM; we are taking all possible steps to expedite.

Update 8:00 PM: Our field technicians were able to remedy the issue, which was caused by physical obstruction/construction within the microwave path.  A nearby project, which was believed the have been completed, added a roof parapet which projected into the line of sigh path of the link.  Technicians responded and were able to physically relocate our equipment in order to mitigate the obstruction, and no further impact is expected.

10:38 AM Tower 12 and Wells Fargo Tower are being affected by a network issue. Our technicians are en route to investigate the issue.

12:30 PM Building back online. Our technicians are closely monitoring the links.

2:00 PM Following an investigation, Atlas Networks technicians discovered that the datacenter facility where this switch is located experienced the failure of a power distribution and protection unit, leading to the outage.  The issue is now reportedly resolved, and services are restored to normal.

As part of our commitment to provide exceptional service to our customers, Atlas Networks is providing notice of scheduled maintenance being performed by our vendors on 03/20/2020 between 5:00AM and 6:00AM

• Purpose: Repairs to primary fiber path following damage from earlier incident
• Estimated Duration: 0-30 Minutes
• Affected Services: Internet, VOIP, Transport, TV
• Details: On 02/21/2020, a vehicle collided with a telephone pole, and caused a regional fiber outage affecting multiple carriers. Our vendor has discovered damage that requires a brief maintenance window to repair, in order to ensure continuity of service, and avoid an unscheduled service impact in the future. At approximately 5:00AM, services will be briefly disrupted in order to facilitate this repair. Services are expected to restore within 15-30 minutes, with a possible roll-back to the previous configuration of an additional 30 minutes, should the repair not prove effective.

We appreciate your patience and apologize for any inconvenience this may cause. If you have questions, simply reply to this email or contact us at support@gigabit.io

Network status updates will be made to https://gigabit.io/status

Update: The maintenance is completed and all services are restored. 

Atlas Networks is working with its carriers to resolve an outage affecting Suncadia.  The carrier has crews in the field working to locate and repair the break.

Impact: Service Outage Restored
Cause: Fiber Cut in Ellensburg, WA.  The cut is caused by a car crashing into a utility pole, destroying the pole.  Crews from the local utility must remove the remains of the old pole and erect a complete replacement pole before repairs can begin. Unfortunately, this will result in an extended recovery time.
ETR: 5:00PM 2/22/2020 6:15AM 2/22/2020

Update 5:58AM: We have recieved more detailed information from the carrier about the source of the issue, and the expected ETR
Update 6:19AM: After speaking with the carrier during the previous update call, they identified an opportunity to create an alternate temporary path to immediately restore service.  Services are online at this time. We do project there will be a 5-minute disruption this afternoon as they switch connections back over to the pole-mounted fiber.
Update 10:40AM: The pole was repaired and replaced more quickly than expected, and the carrier is moving the cable back to the pole as planned, ahead of schedule.  Service will be permanently restored shortly.
Update 10:44AM: Service is back online.  We are awaiting confirmation from the carrier that no further impacts are expected.
Update 11:10AM: Service is now expected to be stable.  We are monitoring for confirmation at this time.

Technicians are investigating an outage affecting the Wallingford area.

Update: A power outage on Westlake is disrupting a significant network node.  Traffic is rerouted along a backup route with less avaialble capacity.  The resulting congestion is causing reduced speeds and increased latency.

We are continuing to monitor the situation, and as soon as power is restored, network speeds will return to normal.

Update: Power has been restored, and with it, service has returned to normal.  Please let us know if you are continuing to experience any issues - thank you!

Updates
12/28 1:50 PM - Atlas Networks technicians have detected and are investigating a network outage in Cle Elum, WA.  Details will be published as more information becomes available.

12/28 2:13 PM - The issue appears to be a regional fiber outage upstream of Atlas, isolating our Cle Elum POP from the network.  The carrier that provides long-haul transport has been advised and is escalating.

12/28 2:20 PM - Onsite technicians have verified that all equipment at our Seattle facility and Cle Elum POP is powered up and functioning properly, which confirms our earlier belief that the issue is a long-haul fiber cut.

12/28 2:54 PM - The long haul carrier has confirmed the outage is on their end, and is dispatching technicians to investigate.  Atlas personnel are calling their NOC every 15 minutes to check for updates.

12/28 3:30 PM - The long haul carrier has not isolated the fault yet, but confirms multiple fibers are down in Cle Elum.

12/28 4:25 PM - The long haul carrier has isolated the Fiber fault to the general area. No ETA yet.

12/28 5:09 PM -  Services have been restored by the carrier onto a secondary fiber path with less available capacity.  The primary path is still under repair, and traffic will be shifted back to this path once repairs are completed.

12/30 10:13 AM - Services remain on the alternate path.  Repairs to the primary path are in progress.

01/02 9:00 PM - Services remain on the alternate path.  Full capacity is available, and there is no service impact at this time - however this notice will remain open until a permanent repair is made.

01/27 9:26 AM - Atlas has been notified by the cable operator that the original route's repairs are underway, and that a switchover event is scheduled for 1/28/2020 between the hours of 1:00AM and 6:00AM, with an anticipated impact duration of 15 minutes.

Cause: Bridge construction involving a hole boring machine in Seattle resulted in the cut of a major telecommunications cable.  This cable carries a significant quantity of regional circuits to Seattle datacenter facilities.  The impact of this cable cut was felt widely across multiple states by many providers.
Current Status: Services are online via an alternate route.  Due to the underwater nature of the cut and the difficulty of accessing the specific site, local repairs have taken longer than typical, and are now underway.  A cutover to the original path is scheduled for 1/28/2020 between the hours of 1:00AM and 6:00AM, with an anticipated impact duration of 15 minutes.
Mitigation: We are in contact with the carrier's executive team, and are working with them to develop a more diverse fiber path to Cle Elum.

Network technicians are investigating an outage in Kirkland, WA which appears to be related to an unscheduled loss of power in the complexs MPOP.  We are working with the appropriate parties for resolution and hope to have an update shortly.

Update: Technicians have gone onsite and verified that the complex property management is doing disruptive unannounced power work affecting the complex MPOP.  As soon as power is restored, services will come back online.

There is an active outage in progress at the Northwest Work Lofts building due to cabling damage on the roof.  Technicians are onsite and making repairs, and we anticipate service restoration at 12:00PM

Technicians are monitoring and investigating a network outage at the Kirkland Urban complex.  Field crews are enroute to investigate and make repairs.

Active outage in Noble. Technicians on the way

Our technicain arrived on site and resolved the issue

There is a small power outage in progress near the stadiums affecting several buildings.  The issue is posted on Seattle City Lights' status website (http://www.seattle.gov/light/sysstat/Default.asp).  We expect services to recover when power is restored, and technicians are monitoring to confirm that is the case.

Update: Power has been restored and all Atlas services are back online. If you are continuing to experience any issues, please get in touch with us at support@gigabit.io.  Thank you!

Update 3:24PM: Power is back down to parts of the GridIron Condominiums building.  Technicians are enroute to assist building personnel in investigating.

There is an outage affecting the 7th floor of Gridiron Condos.  Technicians are enroute.

Root cause turned out to be a failed power circuit.  Technicians migrated our equipment to a different power circuit until an electrician can make repairs.

TV content has been disrupted to our network by the third party operator that provides our content due to a contract issue with their upstream carrier. We are working aggressively to restore full content services quickly. We will also be launching new content today to fill in while the main disruption is being addressed. Updates will be posted here as the status changes. We apologize for the service interruption. For ongoing updates, please check https://gigabit.io/status - feel free to call us at 206-395-7222 or support@gigabit.io.

Update: We have been informed that content has been restored while contract issues are renegotiated.

Several buildings in Seattle are experiencing network connectivity disruptions due to last nights' lightning storm.  Technicians are onsite and working on repairs, and we hope to have service restored soon.

Please let us know if you have any questions or concerns at support@gigabit.io

Update: There is now a single building remaining affected: Studio 7 apartments is temporarily down due to Seattle City Light work in the area.

Due to PSE outage parts of suncadia are down.

Services restored after PSE Outage cleared at 8:30 PM

There is a small localized network disruption caused by a transformer being struct by a vehicle.  PSE crews are onsite and making repairs.  This is the second such incident recently, and local property management is being advised of the pattern.

Update 9:09AM - Power has been restored to some areas, and services are online.

Atlas technicians are investigating a network outage in Redmond, WA.  This page will be updated as soon as possible with additional information and ETA to repair.

Update: We've received confirmation from the fiber carrier that there is a known fiber cut affecting the region (rather than a specific building), which they are in the process of repairing.  We have our own technician onsite, monitoring for recovery, and equipped with spares, in the event any replacements should be needed.

Update: The fiber vendor has identified the exact location of the cut; it appears that a construction company struck a cable while performing below-grade work.  The cable operator is working on physical access to the cut location. 

Update: We have been able to restore limited service via an alternate route.  The vendor has updated that their splicing crews have gained access to the damaged fiber and are beginning work to repair the cable.

Update: The fiber vendor has advised that work is continuing on repairs.

Update 8:53PM: The fiber vendor has advised that work is still continuing on repairs.  Services at the affected building remain online on the backup circuit, but at reduced speeds.

Update 12:45AM: The fiber vendor has completed repairs, and primary service has been restored.

Atlas technicians are investigating a partial network outage in Suncadia following a power surge from the local utility.  Technicians are enroute and investigating, and we hope to have more details soon!


Update: The outage has been resolved.  

Atlas has learned that at approximately the listed start time, a (reportedly) intoxicated driver struck the transformer servicing Node 4 with their vehicle, causing power surges and a small fire, and knocking the transformer largely off its concrete vault.  This ultimately brought Node 4 offline.  Atlas personnel travelled onsite and made repairs to our equipment, which was damaged by the voltage spike, and coordinated with PSE for restoration of electrical service.  PSE crews were unable to affect replacement of the damaged transformer, instead placing it back into service after reinstalling it on the power vault.

At this time, all Atlas services are online and functional.  PSE plans on replacing the damaged transformer this following week, and assuming it continues to operate correctly, we do not expect further service disruptions at this time.  If you have any information on the vehicle involved in the incident, please contact local law enforcement.

10 Broadway is down due to a localized power issue. Atlas technicians are working with the building maintenance.

SCL Outage. We are now waiting for SCL to restore power.

Restoired after SCL resolved the outage.

As part of our commitment to provide exceptional service to our customers, Atlas Networks's vendors will be conducting scheduled maintenance and updates on 7/13/2019.

• Purpose: Fiber Cable Final Repairs
• Duration: 7/13/2019: Between 12:00 AM and 4 AM (30-60 minutes of impact)
• Affected Services: Internet, VOIP, Transport
• Details: The vendor operating the fiber optic cable (involved in the recent outage at this site) has advised us today that final repair steps on the cable are urgently needed in order to ensure continuity of service.  In the ordinary course of service, Atlas Networks will provide a minimum of 48 hours notice prior to scheduled maintenance, however in this case the impact and urgency call for an expedited process.  The vendor will arrive at the repair location at the beginning of the repair window, and at some point during the window, will need to make intrusive modifications that will disrupt services for between 30 and 60 minutes.  In order to ensure a smooth return to service, Atlas personnel will be meeting the vendors' onsite, and will be remaining onsite for the duration of the maintenance.

We appreciate your patience and apologize for any inconvenience this may cause, and anticipate that this repair will return the network at this site to the level of quiet reliability that is the Atlas promise. If you have questions, please contact us at support@atlasonnet.com

Update: The maintenance has been postponed due to an unexpected issue on the vendors' side, and will be rescheduled as soon as possible.  

We feel that it is important to notify our customers when issues arise on our network or our upstream carriers networks. Transparency and trust are an important part of the Atlas Networks commitment to our customers.

Service Affecting Issue: Fiber Outage
Status: Active
Date: 7/8/2019
Approximate Start Time: 4:45 PM
Cause: Fiber Cut/Vendor Emergency Maintenance
ETA To Resolution: 5:00 AM
Details: We have been notified by the operator of the fiber optic cable between Redmond and our core network in Seattle that they are performing emergency maintenance due to failed optical equipment.  An Estimated Time to Restore (ETR) has not yet been provided but the vendor is actively working on repairs and has been advised of the level of impact.  We will publish updates to our network status page, at https://gigabit.io/status, as more information is received!

Update 7:29 PM - The vendor's replacement of the line card has not resolved the issue . They are continuing to troubleshoot the issue and have multiple crews fielded to make repairs.

Update 8:57 PM - The fiber cable operator has updated their information regarding the outage.  They have correlated the outage to s larger regional outage they are experiencing and are actively working towards resolution.  They indicate they expect repair by 11:00PM.  Due to the length and severity of the disruption, we will be conducting a post mortem with the vendor to determine next steps after service is restored.

Update 9:45 PM - We are checking in with the vendor at 30 minute intervals for updates.  The vendor has no updated information as of yet and repairs are continuing.

Update 11:19 PM - The vendor's equipment vendor's senior engineers have reportedly diagnosed the issue and recommended repair steps.  Unfortunately, these repair steps will take more time than the vendor had anticipated when they provided their original ETR.  As a result, they have issued a new ETR of 5:00AM.  We are continuing to apply pressure to the vendor to expedite, and are in regular contact with their team at this time.

Update 1:10 AM - Services appear to be restored, and Atlas personnel are monitoring closely to ensure full restoration.

Update 6:33 AM - Services remain online; we are continuing to work with the vendor to address an oddity (infrequent FCS errors) our monitoring is detecting on the circuit.

Update 10:50 AM - Services remain online. Issue escalated on the vendor side. We are continuing to work with the vendor.

Update 13:17 PM - Services remain online. Monitoring the circuit closely and working with the vendor.

We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have questions, please contact us at support@gigabit.io

As part of our commitment to provide exceptional service and transparency to our customers, Atlas Networks is providing notification that one of our vendors will be conducting scheduled network maintenance and updates on 5/29/2019, with a backup date of 6/5/2019 should rescheduling become nessesary.

• Purpose: Service of optical equipment.
• Window: 5/29/2019 12:01AM - 5/29/2019 5:00AM (or 6/5/2019 12:01AM - 6/5/2019 5:00AM)
• Duration: Less than 15 minutes.
• Affected Services: Internet, VOIP, Transport, TV in Cle Elum and Suncadia, WA.
• Details: Planned vendor equipment maintenance will require the vendor to rearrange some cabling, and briefly disconnect those cables in the process.

We appreciate your patience and apologize for any inconvenience this may cause. If you have questions, please contact us at support@atlasonnet.com

Update - 8:10AM.  Atlas technicians discovered a power distribution unit failure and placed the unit into bypass mode.  Services are restored at this time, and we are working on replacing the affected unit.

Atlas Networks is currently tracking an outage affecting the Cle Elum area, including the communities of Suncadia and Tumble creek.  Technicians are currently investigating, and we hope to have more information shortly.

A number of buildings in the Lake Union and University Village area are experiencing slowdowns this evening due to an extended fiber outage on 3rd party fiber.  The fiber vendors' technicians are onsite and investigating, but have not provided an ETR as of 6:51PM.  As soon as fiber connectivity is restored, service speeds will return to normal levels.  We apologize for the inconvenience!

Update:

The fiber vendor has provided an update that their local fiber facilities have experienced an equipment failure. The responding technicians identified the failed card, and subsequently confirmed that the local office has no spares of this card. They are expanding their search to geographically nearby offices in search of a spare card. Unfortunately, this news means that the current outage is likely to continue for some time this evening.

In the event that the outage persists into the morning, Atlas will begin work to independently restore service levels via other means, with all due alacrity. We sincerely apologize for this service disrupting event, and appreciate your patience as we await resolution.

There appears to be a fiber cut or equipment failure affecting network services in Burien, WA.  Atlas technicians as well as technicians from the fiber cable operator are investigating.

There are no open network issues at this time

Olympic Block and Good arts buildings are affected by the oitage. Our tecnician is on the way to investigate.

Due to the snow buildup few of our links are down. 

Continental House, Lyric, Belmont Court, 10 Broadway, Noble are experiencing severe slowdown to complete outage. Our technicans are actively working on the issues.

The links have stablizied but please expect intermittent slowdowns.

Olympic Block building and Good Arts building are experiencing an outage.
Our technicians are on site and are working on the issue.

Due to the loss of a path, Central and Lincoln Tower might experience reduced performance. Our technicians are working on restoring the path.

CHina Harbour is experiencing an outage now. Our technicians are enroute

Atlas Networks has been advised of an upstream network issue causing loss of service to the Cle Elum and Suncadia areas.  Technicians are investigating and will have an update shortly.

Update: Atlas technicians discovered damaged power distribution infrastructure.  This damage aligns with the time of a local utility power surge and brief outage.  This affected both our carrier and our own equipment.  Technicians bypassed the damaged distribution equipment and restored services.  At this time, all services are online and functioning normally.  Please contact us at support@atlasonnet.com if you are still experiencing any issues!

Dear customers,

We are aware of a wide scale 911 outage affecting much of Washington state.  This outage does not originate with Atlas Networks or its services; the issue is largely carrier-agnostic, and being reported on news sites such as KIRO and KOMO.

https://www.kiro7.com/news/local/several-agencies-across-the-state-report-911-outage/895324310
https://komonews.com/news/local/centurylink-outage-knocks-out-911-calls-in-parts-of-w-wash

If you require emergency services, and 911 is not working for you, please utilize the local access number instead.  The most common local access numbers are provided below:

Bainbridge Island: 360-308-5400
Bellevue: 425-577-5656
Bothell Police: 425-486-1254
Buckley Dispatch: 360-829-3157
Central Pierce Fire & Rescue: 253-798-4722
Centralia Fire & EMS: 360-740-1105 or 360-736-3975
Chelan/Douglas Dispatch: 509-663-9911
Clallam County Dispatch: 360-417-2259
Coast Guard Sector Puget Sound: 206-217-6001
Edmonds Police: 425-407-3999
Enumclaw Police Dispatch: 360-825-3505
Everett Fire: 425-407-3999
Graham Fire: 253-798-4722
Grant County Sheriff: 509-762-1160
Island County Dispatch: 360-678-6116
Jefferson County Dispatch: 360-344-9779 extension 1

KeyPeninsula Fire: 253-798-4722
King County Sheriff Dispatch: 206-296-3311
Kitsap County Dispatch: 360-308-5400 or text 911
Kittitas County Dispatch: 509-925-8534
Lewis County Dispatch: 360-740-1105
Lewis McChord Fire & Emergency Services: 253-912-4446 or 253 912-4442
Mason County Dispatch: 360-426-4441
Norcom (Eastside): 425-452-2054
North Kitsap Fire: 360-308-5400 or text 911
Okanogan County: 509-422-7232 or 509-422-6968 or 509-422-6967
Orting Police: 253-798-4722
Pierce County 911: 253-798-4721
Pierce County Fire & EMS: 253-588-5217
Puyallup Police: 253-798-4722
Redmond Police Dispatch: 425-556-2500
Riverside Fire: 253-798-4722
Seattle Fire Dispatch: 206-386-1495
Seattle Police Dispatch: 206-625-5011
SnoCom (South Snohomish): 425-774-3583
SnoPac (North Snohomish): 425-407-3911
Snoqualmie Police Department: 425-888-3333 or 425-837-3221
South Sound 911: 253-798-4722
Tacoma Police Dispatch: 253-798-4722
Thurston County Dispatch: 360-704-2749
Valley Communications: 253-852-2121
Whatcom County Sheriff Dispatch: 360-676-6911
Whatcom/Bellingham Fire Dispatch: 360-676-6814
Yakima County Fire Dispatch: 509-248-2103
Yakima County Sheriff Dispatch: 509-574-2500

Westlake Marina is down. Our technicians are investigating the outage

A dish heater failure lead to a content disruption to IPTV services.  Local personnel have cleared the snow buildup from the dish, which has restored content.  We will be replacing the failed heater as soon as conditions allow.

We apologize for the inconvenience, and will be investigating additional options for weather resistance on this equipment.

Atlas Networks technicians are investigating an outage in progress in the Cle Elum, WA area that appears to be the result of an upstream fiber cut.  We are working with the vendor who operates this cable to establish an ETR, and hope to have service restored shortly.

Update: 11:33PM - The long haul carrier has confirmed the outage is widespread and originating in the Ellensburg area.  Their technicians are continuing to investigate.

This outage will be updated as more details become available.

Update: The vendor has completed repairs to its fiber cable, and services are now restored.  Please let us know if you coninue to experiemce amy issues!

We are actively tracking a PSE power outage in suncadia. Our technicians are enroute with a generator.

Update: Technicians were able to restore service to the affected equipment with generator power until PSE power was restored.

At this time, this outage is resolved and all services are believed restored.  If you see any further issues with your service, please contact us at 206-395-7222, support@atlasonnet.com, or via our web portal at https://support.atlasnetworks.us

Atlas Networks has detected an outage in the International District in Seattle, WA.  Technicians are onsite and investigating.

Update: Technicians have replaced a failed building router, resolving the network outage.  We apologize for the service disruption.  If you are still experiencing any issues, please contact our NOC at support@atlasonnet.com.  Thank you!

Atlas Technicians are investigating a network outage in the Pioneer Square area affecting some customers.  Additional information will be posted here as it becomes available.

Update: Our technicians arrived onsite and encountered electricians working on a panel on one of our core building in Pioneer Square. Atlas has posted placards in the area indicating our NOC contact information and the need to contact us prior to commencing work, but these instructions were not followed. Our onsite battery system carried the load until it was exhausted, leading to the outage.  We identified alternate power options, and brought our equipment back online.

At this time we believe that all systems are back online and services are restored.  If you are continuing to experience any issues, or have any questions, please do let us know at support@atlasonnet.com.

Service Affecting Issue: TV Services in Suncadia
Status: All TV channels are currently unavailable
Date: 08/03/2018
Approximate Start Time: 9:07PM
Cause: Puget Sound Energy Power Outage in Tumble Creek
ETA To Resolution: 11:30PM as reported by PSE

We will investigate why the UPS is not taking the generator power this coming week with Suncadia Utilities who provides the generator at that location. There are several possible causes for this situation that may be the fault of either the UPS or generator. 

Atlas Engineers are investigating an outage affecting the Cle Elum/Suncadia region.  The issue appears to be due to a long-haul fiber cut, and the fiber carrier is also investigating.  No ETR has been provided as of yet.  This page will be updated as more information becomes available.

Update 7:40AM: The Atlas NOC contacted the carrier and requested an update.  The carrier reports that they have located the issue and are investigating repair opportunities.  An ETA was not available.

Update 9:00AM: The Atlas NOC has worked with the carrier to gain access to one of their backup routes.  This route does not have the same bandwidth as the normal path, but it has allowed for partial restoration of services.  We are sending an email notification to affected customers with a detailed update.  An ETA was provided by the carrier of approximately 6:00PM for full restoration.

Update 1:21PM: We have been informed by the carrier that repairs proceeded more quickly than expected, and have been completed.  Traffic has been shifted back onto the primary path, and network performance should be back to normal.

If you are still experiencing any issues with your service, please get in touch with us at support@atlasonnet.com so we can assist.

Atlas Networks technicians are investigating an outage in Suncadia.  Updates will be posted to this location as they become available.

Update: Technicians troubleshot the distribution equipment that was experiencing issues, and elected to replace the supervisor (CPU) Card with a spare.  The system is now under observation for 24 hours before being considered stable.  If further issues persist, the issue will be escalated and further action taken.

If you are still experiencing any issues, please let us know at support@atlasonnet.com.  Thank you!

Atlas Networks technicians are responding to an outage affecting Westlake, University District, and Wallingford.  Restoration is expected shortly, and this page will be updated with additional information.

Update: Construction crews at a relay site report an unintentional power disruption caused by their work.  Loads were UPS supported until battery backup was exhausted while Atlas technicians investigated.

At this time, all services are restored.  Atlas crews are checking to ensure the site is normalized prior to departure.  If you are still experiencing any service disruption, please contact our support team at 206-395-7222 or by email at support@atlasonnet.com

Atlas Networks is experiencing network connectivity issues in the vicinity of the Smith Tower.  Technicians are responding and will provide updates as they become available.

Update: The outage has been resolved; the root cause was confirmed to have been a failed power supply.  The supply was replaced with a newer, higher quality model, and services have been restored.

There is an outage in waterworks marina. Our technicians are on site and working on the issue actively.

Update: the outage is now resolved.

Atlas Networks is tracking a network performance impact caused by a major fiber cut.  All sites are online, but performance to some locations is reduced while operating on backup circuits.  We are actively working with the fiber vendor to identify and resolve the fiber issue at this time.

Update: The fiber vendor has completed repairs, and traffic is rerouted onto primary paths, restoring service levels to normal.  Please reach out to support@atlasonnet.com if you are seeing any ongoing performance impacts at this time.

One of our major feed buildin gs is down, causing outage for Corydon, Studio 7, Deca. Our technician is enroute

Update
Our technician resolved the issue. All the buildings are back online.

Studio 7 apartments power outage. It appears that half the building is down and the other half is on emergency power. Technician on site and working on it.

Restored. SCL transformer feeding the Building blew up. SCL restored it around 5:30

Atlas Networks is investigating an outage in this address block that appears to be caused by tampering with our equipment in the buildings' wiring room by a third party.  We are investigating and hope to have this resolved shortly.

Update: Technicians arriving onsite found our equipment in the building's wiring room disconnected from power.  We have corrected the issue, and notified property management of the incident.  At this time, all services should be restored; please let us know at support@atlasonnet.com or 206-395-7222 if you are still experiencing any issues!

Under investigation

Update 10:20AM - Atlas technicians have identified a failed radio link and have removed it from our routing topology for repairs.  Traffic has been rerouted on alternate paths, and network behavior appears to have returned to normal.

Services at 101 Broadway are impacted due to a failed backhaul radio.  Technicians are investigating at this time.

Update 12:03PM
Our responding technician is onsite, and attempting to gain access to the building equipment room. Building emergency maintenance has been paged, and we are awaiting a response from them. Assuming we can gain access to the building communications room this evening, we will be able to restore service on the existing equipment.

In order to provide a permanent fix, replacement equipment has been requested from our Seattle spares inventory. We should have an update on the status of that equipment tomorrow morning and will post an update on our network status page.

Update 1:34AM

We have engaged the vendors' technical support team, and they have confirmed that the rooftop equipment has a hardware failure. Atlas field technicians were able to gain access to the building communications room, but not to the rooftop, and so were unable to replace the failed equipment with our spares. As a result, service has been partially restored to the building, but continues to be intermittent.

Our morning field crews have been notified of the issue and will perform repairs in the morning once access becomes available.If you have any questions or concerns, please feel free to give us a call in the morning; our customer service team will be issuing credits on request to those affected.

Update 9:00AM

Atlas field technicians have replaced the radio equipment we believe to be faulty and are monitoring for stability at this time. Presently we believe that all issues are resolved. We are also working with property management to establish independent building access so that we can service equipment during off-hours.

If you see any further service disruptions, or have any questions or concerns, please do reach out and let us know at support@atlasonnet.com or 206-395-7222

There is an outage at 101 Broadway. A technician is on route to the location now.

Atlas Networks is investigating a network outage at Stadium Place that appears to be power related.  Technicians are enroute and we hope to have resolution shortly.

Update: Stadium Place personnel identified and resolved a tripped power circuit, and have restored power.  All services should be online at this time.

Atlas Networks is investigating an issue affecting the Wallingford area.  Technicians are enroute to investigate and resolve the issue.

Initial Report 2:20PM -
Atlas Engineers recieved high temperature alerts and equipment shutdown notices resulting from the failure of HVAC utilities at the fiber equipment node servicing the community of Tumble Creek.  Atlas technicians are onsite and coordinating with Suncadia Utilities to restore HVAC service and power our equipment back up, which we expect will restore services.  At this time, we do not have a firm ETA, but will continue to update this outage notice as information becomes available.

Update 4:40PM -
Suncadia Utilities has replaced the HVAC equipment and temperatures have returned to normalizing.  When Atlas engineers attempted to re-energize our equipment, we found that it had sustained heat damage.  Technicians are working on replacing the equipment with spares, and expect recovery shortly.

Resolution 5:30PM - 
The fiber distribution facility containing the equipment servicing the Tumble Creek network experienced an HVAC (Air Conditioning) failure which lead to a very high temperature condition within a short span of time.  Atlas' equipment was shut down in order to prevent heat damage.  Suncadia Utilities was paged and responded rapidly, providing replacement equipment to the facility to return temperatures to normal.  Atlas technicians attempted to restart the distribution equipment, but determined that the high temperature had caused a hardware failure, and installed one of two sets of our on-property spares to restore the site to full service.  Our spare inventory contains an additional equipment set, and the extra spare set will be replenished in our next purchasing round.

At this time all homes should be up and running at full service.  We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have questions, or are still experiencing a service outage, please contact us at support@atlasonnet.com

6/29/2017 10:08AM - At approximately 10:08am the fiber circuit between Seattle and Suncadia was cut and/or interupted. As this fiber is owned/operated by a third party our technicians are presently awaiting a report as to the issue and resolution time. This outage will affect all internet, telephone and Seattle local TV stations.

6/29/2017 10:51AM - An update from our fiber provider confirms an outage on the fiber span between Ellensburg and Seattle.

6/29/2017 11:37AM - An update from our fiber provider indicates the fiber circuits could be down as late as 6pm. We do not have any additional information from them at this time.

6/29/2017 12:05PM - Services are temporarily restored. What has been reported to us thus far is that one of the fiber optic spans between Ellensburg and Seattle (comprised of multiple carriers) was intentionally disrupted for unscheduled maintenance. We are awaiting confirmation and details about the maintenance which is ongoing. In the meantime, we were able to work with our carrier partner to reroute traffic over a backup path to restore services. Later today, there will be another short outage, likely measured in a few minutes, as we reroute traffic back to the primary path. 

6/30/2017 4:17PM - Atlas has been operating on a backup fiber path since the initial unscheduled maintenance outage by a 3rd party fiber cable operater started yesterday just after 10AM. We are still awaiting the RFO (reason for outage) from the carrier and will update this information likely next week when their NOC provides it. AT APPROXIMATELY 11PM TONIGHT WE WILL BE WORKING WITH OUR FIBER PARTNER TO CONVERT BACK TO OUR PRIMARY PATH. THIS WILL CAUSE AN ESTIMATED 5 MINUTE OUTAGE. 

Atlas Networks technicians are tracking a SCL power outage affecting several sites in the E Pike and 11th Ave area in Seattle, WA.  We presently believe that the impact to Atlas services is limited to sites that are without power.  All services should recover automatically when power is restored.

Atlas Networks' technicians have been alerted to a network issue at the Lyric Apartments that appears to be building power related.  Technicians are investigating at this time.

Update 10:18 - Technicians have verified that Seattle City Light is tracking an outage related to a bird or animal interfering with regular power operations, and has listed the outage on their website.  The outage is affecting some of the residential and building power feeds, but some feeds are still in operation.  Once power is restored, we expect all services to be restored automatically, but will continue to monitor closely.

Update 11:48 - Technicians have discovered that 1 of the 3 phases feeding the building is down due to animal damage to a transformer, and where possible, have moved equipment to other phases of building power.  Service is partially restored as a result.  We are onsite and continuing to monitor.

Update Final - SCL has restored the damaged phase and all services are online.

Atlas Networks staff is tracking a power outage in the Lower Queene Anne and Westlake area.  This issue will be updated as we gather information.

Update 12:21 - SCL is reporting a recovery ETA of 3:00PM
Update 12:23 - SCL has restored power services

Seattle City Light is tracking a utilities outage that is impacting Atlas equipment in the area.  Atlas equipment operated on battery backup for several hours before shutting down.  Our equipment is expected to recover as soon as utility power is restored.

Update 10:46PM - Seattle City Light has changed their ETR to "Pending", and it is unclear if they intend to restore utility power this evening at this time.  We are continuing to monitor and attempt contact with SCL.

At 5:30 AM, Atlas technicians were alerted by our monitoring system of an outage in the Suncadia area.  Technicians are enroute and investigating.  We expect to have an update by 7:00AM.

Atlas technicians discovered a hardware fault with our core switch and have corrected the issue.  At this time, we believe all services to be restored.  If you are still experiencing any issues, please let our support team know by calling support@atlasonnet.com or call 206-395-7222.

We apologize for the inconvenience!

10:40AM: Puget Sound Energy restored power around 10:05am. Atlas personnel manually checked all systems that didn't self-restart after several UPS's exceeded their run-time. We will evaluate increasing the UPS capacity at sites with heavy loads to increase run-time.

10:05AM: Puget Sound Energy has restored power and Atlas personnel are actively checking all systems for restoration of service. 

9:03AM: Puget Sound Energy is reporting an extended power outage in the Cle Elum area affecting Atlas' NOC (Network Operations Center) and several distribution nodes. Due to the extended duration of the outage, UPS capacity is being exceeded and some services are currently offline at distribution nodes. PSE anticipates resolution by 10:30am.

Atlas technicians are investigating a service disruption the the area of the Smith Tower building in Seattle, WA.

This issue will be updated as soon as more information is available.

Update 2:58 - Atlas technicians are arriving onsite and meeting building maintenance personnel for access to the affected areas.

Update 3:10 - Atlas technicians have partially restored service and are investigating the root cause.

Update 3:25 - Atlas technicians have fully restored service.  The root cause appears to have been tampering by another party with access to the building's secure telecommunications room.  The access issue has been reported to building management, and our team is discussing installing a secured equipment cabinet for this location.

At this time we believe the outage is fully resolved and all services are restored.  If you are continuing to see any service impact, please contact our support team at support@atlasonnet.com.  Thank you!

Atlas Networks crews are investigating an outage at the Lyric Apartments.  Both radio paths to the building went offline simultaneously, suggesting that there may be a localized power issue in the building.  This page will be updated as we discover additional details, and we apologize for the inconvenience!

Update 9:09AM: Atlas crews are onsite and working with building maintenance to restore power to our equipment.

Update 9:16AM: Atlas crews have restored power to our equipment and are investigating the root cause of the issue so we can take corrective action.

Update 9:30AM: The root cause of the power disruption was reported to our technicians by building maintenance as scheduled maintenance to replace faulty GFCI outlets.  We have requested that building maintenance contact Atlas ahead of scheduled work in the future so that we can coordinate with our customers proactively.

At this time, this issue is marked as resolved, and we beleive all customer services are restored.  If your service remains impacted, please contact us at support@atlasonnet.com and we'll be happy to assist!

Resolved: Atlas technicians arrived to find that our equipment had been tampered with.  After consulting with building management, technicians repaired the radio delivering service to the Noble and restored services.  Our staff are working with building management to ensure that the roof site is properly secured against similar events in the future.

Atlas technicians are investigating a service disruption at the Noble Apartments in Wallingford, Seattle.  Initial indications suggest the radio link to the building is offline.   Technicians are enroute to confirm and make repairs.  Service restoration is anticipated by 1:00PM 2/5/2017

06/15/2016 - 6:50pm - A blown electrical transformer with Seattle City Light appears to have the power out to the entire building. Estimated recovery time is now 1:00AM.

06/15/2016 - 5:50pm - Atlas technicians are investigating a service disruption at the Noble Apartments in Wallingford, Seattle.  Initial indications suggest a nework switch has failed and requires replacement; technicians are enroute to confirm and make repairs. Estimated recovery time: 7:00PM

09/07/2015 12:01PM: Nathan reports all Nodes are back online using main power.
09/07/2015 11:14AM: Puget Sound Energy power outage in the Cle Elum area was root cause of power outage. One of the 40 batteries in the NOC UPS (battery backup) failed and its case ruptured taking the UPS offline. Power was restored via generator about 30 minutes after the outage this morning. 
09/07/2015 11:10AM: Node 6 is up.  Swiftwater is offline and UC6 is still offline.
09/07/2015 11:06AM: Node 6 and UC6 still offline.  Nathan and Carl are en route to physical nodes.
09/07/2015 10:53AM: Access to Node 2 has been restored.
09/07/2015 7:59AM: Carl has core infrastructure backup on genset.
09/07/2015 7:33AM: After investigation, it was determined there is an electrical system failure within the NOC building itself. Our master electrician, CEO, and several technicians are en route to the NOC.
09/07/2015 7:05AM: Local technician is en route to the Suncadia NOC to investigate. Also, ticket opened with our upstream fiber transport carrier.
09/07/2015 6:58AM: Our Suncadia fiber to the home network has lost fiber connectivity between our NOC and Seattle.

08/31/2015 8:06AM: Power was restored to Key Arena and all paths are operating normally again. 
08/31/2015 2:37AM: A planned Seattle City Light power outage in the Seattle Center area has our Key Arena distribution site offline. All traffic is routed through our backup paths which may cause light network congestion in this area. Seattle City Light estimates the power to be restored around 7:30AM.

08/29/2015 6:04PM: Power restored to the Lake Union area and our network returned to normal operating status.
08/29/2015 3:30PM: Confirmed this outage is being caused by a power outage lasting longer than our UPS runtime allows at this location. Buildings experience an outage are: 

SEA97 – Lake Union Dry Dock
SEA47 – Westlake Marina
SEA22 – Boatworld Marina
SEA481 – 2400 Westlake Ave Marina
SEA31 – Julie’s Landing & Marina

08/29/2015 3:30PM: UPS damaged by power issues caused by wind storm has been replaced. All services to Pioneer Square area buildings restored. 
8/29/2015 3:06PM: Technicians installing a replacement UPS which may cause a brief outage to Pioneer Square area buildings.
8/29/2015 1:05PM: Several small isolated outages on our network in the Pioneer Square area due to power issues. Technicians are on-site and working.

Atlas is tracking an outage at the Noble Apartments.  Technicians are enroute to investigate and repair the issue

Update 5:50PM - Atlas Technicians have discovered interrupted line of sight on one of our microwave paths due to the placement of a crane in SLU.  We have restored partial connectivity by modifying the path, and are aggressively working on a permanent solution that will restore full service levels.
Update 7:00PM - Atlas Technicians have installed a temporary microwave link to restore service to normal levels.  We will be performing additional work tomorrow to shore up our feed to the Noble and prevent similar incidences in the future.

The host system that operates many of our QB containers has gone down for emergency maintenance.  We will update this ticket once the service is restored.

INFORMATIONAL ADVISORY - NO SERVICE DISRUPTION

Atlas is investigating a performance degredation resulting from two simultaneous fiber outages.  A third party vendor was performing work in the Westin meet me room and apparently disturbed fiber that was not supposed to be part of their work.  Fiber technicians are investigating the restoration of these crossconnects.

Atlas has sufficient network capacity to bridge such outages, however some of these connections represent the "best path" to some internet destinations.  As a result, some latencies may be higher, and some speeds lower, until these paths are restored.

We will update this issue as soon as we have more information.  If you are experiencing severe issues, please contact us at support@atlasonnet.com so we can help!

Update: This issue is resolved.

Atlas is experiencing service disruption at Westlake marina due to a power fault.  Technicians are enroute to investigate and resolve the issue.

Update: Atlas engineers found the circuit breaker feeding our UPS tripped.  We reset the breaker and services have been restored.  The UPS is now charging again and should be fully charged within 2 hours.

Atlas is investigating an outage at Belmont Court Apartments.  Technicians are enroute and this ticket will be updated as we gather additional information.

Update: Atlas technicians found that the building router's battery backup system had died a heat related death due to insufficient cooling in the building wiring space.  We have removed the failed battery backup unit and are engineering a permanent battery backup solution for the building's uniquely small and unvented wiring panels.  All services should be restored at this time - please let us know by emailing support@atlasonnet.com if you are still experiencing issues!

Atlas Networks has detected a fault in a UPS at a relay building which appears to be causing an outage for some downstream buildings.

Technicians are enroute to investigate and we will update this issue as we learn more.

We apologize for the service disruption!

Update: The UPS fault has been corrected and the affected buildings have been restored.  Please let us know if you continue to experience a loss of service.

Final Update 6/12 10:30
Power restoration is complet and all network paths are at full performance.  The power disruption was caused by a HVAC worker plugging a pressure washer into an outlet that the building was unaware was shared with our circuit, causing the breaker on the circuit to trip.

The building has committed to delivering a dedicated circuit for our equipment to prevent a repeat occurance of the issue, and has posted signage for their maintenance points of contact should a breaker be tripped (allowing them to respond with their on-site staff).

At this time, we are closing this issue out.

Service Affecting Issue: Network routing issue with Level 3 Communications
Current Status: Resolved
Approximate Start Time: 9:00AM PDT
Approximate End Time: 9:28AM PDT
Root Cause: Level 3 Communications is experiencing routing issues affecting some internet routes
Resolution: Open
IssueDetails: Atlas has rerouted traffic around Level 3 through other carriers for affected routes.

At this time, network performance should be largely restored.  Please notify us at support@atlasnetworks.us if you are continuing to experience performance and reachability issues at this time.

Host Loss% Snt Last Avg Best Wrst StDev
4. cr1.sea180.atlasnetworks.us 0.0% 20 1.1 3.1 1.0 41.2 9.0
5. 207.66.191.69 0.0% 20 1.4 1.6 1.4 2.1 0.2
6. xe-11-3-0.edge2.Seattle3.Level3.net 0.0% 20 1.1 1.1 1.0 1.3 0.1
7. ???
8. ???
9. ???
10. ae-1-100.ebr2.Chicago2.Level3.net 94.7% 20 209.8 209.8 209.8 209.8 0.0
11. ae-6-6.ebr2.Washington12.Level3.net 89.5% 20 209.9 209.8 209.7 209.9 0.1
12. ae-48-48.ebr2.Washington1.Level3.net 84.2% 20 209.9 210.0 209.9 210.1 0.1
13. ae-92-92.csw4.Washington1.Level3.net 94.7% 20 209.8 209.8 209.8 209.8 0.0
14. ae-4-90.edge3.Washington1.Level3.net 93.8% 17 209.9 209.9 209.9 209.9 0.0

 Update: Atlas Networks has been informed that the packet loss was caused by a denial of service attack which caused congestion on a port between Level3 and another provider.  The DDOS has been mitigated and traffic has been routed back onto nominal paths.  We will continue to monitor for any additional issues.

Atlas Networks has detected an equipment failure on one of the primary paths servicing this building.  We have failed over to a lower capacity backup path, and our technicians are enroute to investigate the issue.  This page will be updated as we identify additional details.

We apologize for the service disruption.  Please do contact us at support@atlasonnet.com or 206-395-7222 if you have any questions or concerns!

The AtlasOnNet Team