Network Status News & Information

Atlas Networks is investigating a network issue that affected some backend systems.  This event was impacting network services such as DNS and leading to a loss of network connectivity at some sites.  Technicians were able to restore services partially at 10:00PM and further recover occurred at 12:30AM.  Atlas technicians are investigating the cause of the outage in concert with our vendor support resources, and will provide an RFO at the earliest opportunity.  If your services are still impaired, please contact us at support@atlasnet.com or 206-395-7222.  Thank you for your patience!

11/06/2023 @ 8:00 PM

Our Network Engineers alongside our Field Technicians have identified that nearby construction is the source of the loss of service. We’re currently investigating new pathways to restore the service link to the building. Due to the unforeseen nature of the situation this will take longer than anticipated. Our entire network team is working on this situation and we hope to provide a quick resolution!

11/06/2023 @ 05:05 PM

Our network engineers worked hard to keep the building link connected through the weekend but lost the link at 04:39 PM today. We are working with property management to gain access to our equipment on the roof and in the building and have tentatively set it for 09:00 AM tomorrow.

We apologize for the inconvenience this is causing and we are working to attempt to have this corrected sooner but have run into some outside factors that are blocking us achieving this tonight. We will continue to monitor the situation and send updates out as we have them.

11/03/2023 @ 09:46 AM

Our Network Engineers were able to restore 1 of our 2 connections to the building. Services should be restored but may be working at a reduced capacity. We are working to dispatch Field Technicians to restore the second connection as well as tune the alignment of the functional link

11/03/2023 @ 09:33 AM

We have identified a disruption in service at Russell Hall Apartments. At this time our team has identified a network component having issues. Our network engineers are attempting to diagnose and correct the issue as soon as possible.