- Priority - Critical
- Affecting System - Suncadia, WA
Atlas Networks is working with its carriers to resolve an outage affecting Suncadia. The carrier has crews in the field working to locate and repair the break.
Impact: Service Outage Restored
Cause: Fiber Cut in Ellensburg, WA. The cut is caused by a car crashing into a utility pole, destroying the pole. Crews from the local utility must remove the remains of the old pole and erect a complete replacement pole before repairs can begin. Unfortunately, this will result in an extended recovery time.
ETR: 5:00PM 2/22/2020 6:15AM 2/22/2020
Update 5:58AM: We have recieved more detailed information from the carrier about the source of the issue, and the expected ETR
Update 6:19AM: After speaking with the carrier during the previous update call, they identified an opportunity to create an alternate temporary path to immediately restore service. Services are online at this time. We do project there will be a 5-minute disruption this afternoon as they switch connections back over to the pole-mounted fiber.
Update 10:40AM: The pole was repaired and replaced more quickly than expected, and the carrier is moving the cable back to the pole as planned, ahead of schedule. Service will be permanently restored shortly.
Update 10:44AM: Service is back online. We are awaiting confirmation from the carrier that no further impacts are expected.
Update 11:10AM: Service is now expected to be stable. We are monitoring for confirmation at this time.
- Date - 2020/02/21 23:59
- Last Updated - 2020/02/22 11:15