Getting Started with GloCOM

First and foremost, make sure you are on the right service level. The Atlas UCaaS service level includes your GloCOM license, which the Basic and Unlimited plans do not. If you're interested in upgrading one or more of your lines, please contact us at sales@gigabit.io!

Installation

Download GloCOM from our clients download section, here. 

After the download is finished, click on the icon to start the installation.

The welcome window starts the installation process. Click on the Next button to proceed with the installation or click on the Cancel button to exit the installation wizard. Read the license agreement and select 'I agree' if you accept the License Agreement. Click on the Next button to proceed with the installation or click on the Cancel button to exit the installation wizard.

The Installation Folder window sets the default location where the gloCOM installation will reside. By default C:\Program Files\Bicom Systems\gloCOM is offered. To select a different location, click on the Change button. When done, click on the Next button to proceed with the installation or click on the Cancel button to exit the installation wizard.

The Shortcut Folder window sets how the gloCOM shortcut will be displayed on the Windows Start menu. Select the preferred shortcut under the Shortcut Folder select box and click on the Next button to proceed with the installation, or click on the Cancel button to exit the installation wizard.

The Ready-to-Install window summarizes the Installation wizard steps and displays all of the selected options. If you agree with these, click on the Next button to proceed with the installation or click on the Cancel button to exit the installation wizard.

The 'Installing gloCOM' window shows the installation in progress. It takes about 20 seconds to install gloCOM on a modern Windows system.

After this step, you'll see the 'Installation Successful' window. Click on the Finish button to close the window and finish the installation.

Configuring GloCOM

Make sure you have received your account details from your system administrator or account manager. The received details must include:

• Account

- E-mail, for example: example@gigabit.io

- User password, for example: 93sU2e_2%

• Advanced

- Server address, for example: dialtone.gigabit.io

- SIP proxy (leave empty to use server settings)

After you click Next, gloCOM will try to connect to the specified server with the user's account details. If the account details are wrong, a red warning will appear. Otherwise, a Change Password pop-up window will appear telling you to change your password since this is the first time you are logging in. Your password has to be at least 8 characters and 85% secure. Users are required to change this password on login and once changed it is hashed and unknown for all administrators of the system.

. Setup office and mobile phone

• Setup your Office phones. If you choose softphone, you will be able to place and receive calls using your computer. If you choose desk phone, you can control calls on your IP desk phone from your computer. Selecting the checkboxes for both desk phone and softphone will allow users to switch between devices when initiating a call and also to pick which device they would like to answer incoming calls on.

NOTE: If you use Polycom phones, click on 'My desk phone is Polycom'. Provide the phone's IP address and click Configure. This will help gloCOM to identify and configure Polycom phones.

• Users can assign Mobile Numbers that they would like to receive calls on when not at their desk. Click the Mobile tab and click + icon to add Mobile phone number and it’s label.

Click Next and a configuration summary window will appear. Please check the profile details and make sure they are correct. Click Finish and you will be automatically logged in with your account. Now you are ready to use gloCOM with all its features.

First Glance

Once you're logged into GloCOM, you'll notice some of the following interface options:

• User image

A user-defined image that is displayed on the user's profile.

You can change your avatar image by clicking on your current avatar and a new window will appear with avatar settings. Browse for the image from your computer and set the preferred image options.

gloCOM now supports higher resolution avatars, allowing users to set up any resolution between 256x256 and 512x512 pixels

• Username

User defined name which is shown in your chat conversations.

• Missed Calls

Displays any missed calls or reads No Missed Calls.

• Status and Status Message

If left-clicked, a menu will open. The user will be able to choose his availability: Online, Busy, Do not Disturb, Away, and/or Offline. In My Settings -> Status, users can set their personal messages or news and upload their profile picture.

• Phone

Opens a softphone window next to the gloCOM main window.

• Voice Conference

Opens a Voice conference window next to the gloCOM main window.

• Chat

Opens a Group Chat window next to the gloCOM main window.

• Voicemail

Opens a Voicemail window next to the gloCOM main window.

• Tools->Fax

Offers the choice to send a fax or view received faxes. Based on your choice, an additional window will open next to gloCOM.

• Online self care

Provides access to advanced system features and services (see our 'End User Portal' section for details)

• Parked calls:

Once a call is parked, it can be picked up by anyone at any location by dialing the parked extension.

• Search

Opens a Search panel below the toolbar. Type the name of the contact that you wish to locate in the search panel.

• Settings

Opens a Preferences window. Refer to the Preferences chapter for detailed instructions.

Placing Calls

There are a number of easy ways to place calls from GloCOM:

• Traditional Dialing
  • Open the phone Module
    
    • Dial using the entered number
    • Click on the Dial Icon
• Right click on an entry in your contacts, and click Call
• Drag and drop contacts from your contacts list into the phone module
  • This is a great and easy way to set up ad-hoc conference calls

Transferring Calls

During a live call, click 'Transfer'. The dialogue box that opens up offers the opportunity to type a number or the name of an entry in your contacts list.

• Blind Transfer
  • Immediately sends the call to the destination
• Attended Transfer
  • Starts up a temporary conference call with the intended destination. If they accept the call, click 'transfer' to complete the process, or click 'cancel' to return to the original call

Switch Phones

Ever need to walk away from your desk in the middle of a call? Switch Phones is the answer to this classic problem. If you have setup multiple instances of GloCOM on different computers, or have a physical desk phone, or have configured mobile numbers on your account, click the 'switch' button at the bottom right corner of the call.  This will ring all of your registered devices, and the first device to answer will receive the call.